Maintenance Support Technician

Job Responsibilities

Support client manufacturing operations to ensure maximum equipment efficiency 

Troubleshoot benchtop equipment and provide solutions to prevent production stoppages 

Troubleshoot manufacturing IT systems (laptops, desktops, printers, scanners, etc.) 

Provide onsite support to client and respond quickly to issues and requests 

Work with site engineering and third-party equipment manufacturers to prioritize and escalate issue as necessary 

Report to support lead to provide continuous support coverage for client systems 

Document resolutions to issues and changes made to systems or equipment 

Complete required client SOP training curriculum and demonstrate competency 

Associates Degree or equivalent with 0 to 7 months experience, or sufficient relevant technical experience. 

Excellent communication skills 

Willingness to work non-standard hours 

Good mechanical intuition and hardware/software troubleshooting ability 

Basic Windows or networking skills 

Experience in a regulated environment (GxP) considered a plus 

Experience in clean room work considered a plus 

Work with ServiceNow or other similar ticketing system desired 

Must be able to lift, move and carry up to 50 lbs. This position requires bending, squatting, and reaching.