Manager Management -Technology and Service Desk

Company : Madello Consulting

Job Type : Full Time

Scheemda, Groningen

Number of Applicants

:

000+

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Job Description - Manager Management -Technology and Service Desk

As Manager Management, Technology and Service Desk, you hierarchically lead a team of approximately 10 -12 employees (permanent and hired). You focus on performance, quality, safety and continuity of service. In addition, you improve the structure within the team and ensure that work is done compliantly and according to established processes.

You monitor operational progress, solve bottlenecks and contribute to the further professionalization of ICT services within a management organization. You are the point of contact for internal departments and maintain contacts with suppliers and contractors.

Tasks and responsibilities:

Hierarchical leadership of the Management, Technology and Service Desk team
Ensuring division of labor, planning, and prioritization
Conducting performance and assessment interviews
Stimulating development and craftsmanship within the team
Coaching the service desk coordinator
Managing the execution of management and maintenance tasks
Monitoring quality, safety and progress
Improving process control and working according to agreed working methods
Contributing to budget, cost control and efficiency
Providing input for policy, management plans and annual programmes
Maintaining contacts with internal departments and external suppliers
Handling notifications and escalations

Results:

Improved quality and structure within the team
Process -oriented and compliant ICT implementation
Stable and reliable service
Professional management and development of employees

Requirements

HBO working and thinking level
At least 1 year of recent experience in leading ICT implementation
Reference required
Experience with ITIL or ISM
Coaching leadership style
Experience with change assignments

Advantages:

Experience within municipal ICT environments
Knowledge of networking, Windows Server, Citrix, Storage and Microsoft Cloud

Competencies:

Leadership
Organizationally sensitive
Result -oriented
Strong communication skills
Decisive
Process -oriented

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Manager Management -Technology and Service Desk

Job Description - Manager Management -Technology and Service Desk

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