Medior IT Engineer (Voice of the Customer)

At a glance

Join ABN AMRO’s Voice of the Customer team and help shape how millions of customers experience our digital services. As a IT Engineer, you’ll configure and extend the SaaS solution Qualtrics within the feedback ecosystem of the bank. You’ll work at the heart of customer experience innovation, collaborating with an energetic, multi‑disciplinary team while elevating your craft and sharing your expertise along the way.

Your job

In this role, you’ll take ownership of configuring, maintaining, and continuously improving our Qualtrics implementation, driving real impact in how customer feedback is captured and used across the bank. Beyond working on user stories inside the SaaS platform, you’ll also get to apply your front‑end expertise, customizing UI elements with CSS, building modular reusable feedback components, and working on connections and integrations.

We are looking for an IT Engineer who worked on the configuration of SaaS applications in the past, enjoys collaboration, and is able to gather requirements and translate them into innovative solutions in an iterative (Agile/DevOps) way.

Working environment

You’ll join the Voice of the Customer team, part of the Customer Insight & Hyper‑personalisation Grid. Our mission: Make digital banking effortless, personal and meaningful. Customer feedback is a crucial ingredient to achieve this.

Within our grid, we work with several SaaS applications such as Qualtrics, Selligent, Microsoft Dynamics, Tealium, and Google Analytics.

The Voice of the Customer team is a small, energetic, and highly collaborative group. It brings together IT Engineers who manage and configure Qualtrics, researchers who turn feedback into actionable insights, and data analysts who ensure the right customers receive the right surveys. Your work will be tightly connected to all of them. We work together in the office for one or two days per week. The other days you can work from home if you want.

Your profile

• SaaS Expertise: Proven experience in the configuration of SaaS solutions, and the seamless integration with other systems.


• Front-end development: Experience with web fundamentals like HTML, CSS, JavaScript. Knowledge of modern frameworks like Vue.js. and frontend build tool like Vite is a plus.


• Technical Skills: Knowledge of REST APIs, web services, databases, and Git.


• Agile Methodology: Experienced in Agile/DevOps ways of working and iterative delivery.


• Requirement Gathering: Able to gather requirements, break down complex problems, and turn them into structured user stories.


• Troubleshooting: Comfortable troubleshooting issues across systems.


• Communication: Clear communicator; comfortable aligning business and IT through workshops or stakeholder sessions.


• Attitude: Proactive, innovative, eager to test and learn, data-driven, eager to proactively share knowledge, and committed to continuous improvement.


• Customer Experience: Affinity with customer experience and feedback tooling is a plus.

We are offering

Interested?

To learn more or to apply, please contact Erik van Beek at [email protected].
Join us in shaping the future of customer experience at ABN AMRO!

Your Future: Inclusive, Innovative, Sustainable

At ABN AMRO, we believe in "Banking for better, for generations to come." Equal opportunities for everyone are a crucial foundation, as we strive for an inclusive culture where all employees feel seen, heard, and valued. Our vision of being a personal bank in the digital age aligns perfectly with the demand for surprising insights and innovative solutions, born from a diverse interplay of cultures and experiences. We focus on customer experience, sustainability, and building a future-proof bank, conducting annual reviews to ensure equal pay for equal work. Join a bank that embraces ingenuity and ambition, and make an impact with us for a better future.

If you want to apply for the B-Able or Reboot program, make sure to mention it both in the title and the content of your resume.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.