Network Support Specialist

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Network Support Specialist to join our UniQue team.

What will you be bringing to the team?

• Provide support across all areas of the Enterprise Services Operations Centre (ESOC) as part of a functional support team.
• Support the Incident Management process, dispatching incidents to the appropriate technical teams for resolution and assessing the operational impact, including affected services and users.
• Deliver Level 1 technical support for Local Area Networks (LANs), Virtual Desktop Infrastructure (VDI), and Data Centre Operations.
• Monitor, control, and troubleshoot data systems and services in support of enterprise-wide IT customers and critical operational environments.
• Administer monitoring and control platforms to ensure optimal performance and availability of data and services.
• Assist in coordinating corrective actions in case of service degradation or failure.
• Use automated tools and centralized service management platforms to restore service levels and ensure quality of service.
• Follow established processes and senior guidance while contributing to process improvement initiatives.
• Coordinate with internal and external stakeholders to restore services and ensure service continuity.
• Draft and maintain operational documentation, including user guidance, Level 1 procedures, and interface specifications.

What do you need to succeed in this position?

• 3 years of higher education after secondary school with minimum 5 years in a related field.
• Prior experience in technical support for networking, WAN, and voice systems, with a strong understanding of telecommunications, networking, and IT solutions.
• Minimum of 2 years’ experience working with LAN environments.
• Experience with Virtual Desktop Infrastructure (VDI) environments.
• Familiarity with VMware Aria Operations (formerly vROps).
• Proven experience in service management practices, including incident and problem management, with a customer-focused support approach.
• Ability to handle multiple simultaneous incidents and adapt effectively to changing priorities in dynamic environments.
• Proficient in using service management and ITSM tools.
• Prior experience in Network Operations Centers (NOC) or Security Operations Centers (SOC).
• Familiarity with monitoring tools like SPECTRUM, Zabbix, or SCOM.
• CCNA certification.
• Good knowledge of written and spoken English is required (B2 level).

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at  for more information.