Nike Zuidplein - Front Of House - Lead

The Lead’s mission is to take dedicated responsibility to monitor & manage the specific areas to drive commercial
success in the store. As our employee who represent Nike we expect to respect their co-workers, our ethics and
values.

Lead - Front of House (FOH)
Performance
▪ Truck, monitor and ensure the Athlete’s team meets sales goals and key metrics: Sales, Conversion, UPT, ADT,
Wages, Turnover, Staffing, SKU trainings, PULSE, follow up tip off cards on daily basis
▪ Support Store Management in implementing action plans to achieve individual & team results
▪ Build & maintain a strong commercial awareness of competitors & local markets
▪ Represent our ethics and values and make sure other follows as well
People
▪ Support Store Management in preparing One-On-One meetings for the team members
▪ Responsible for coaching & developing team members
▪ Responsible for measuring performance of store team
▪ Delegation and supervision of tasks in the store team
▪ Preparation of morning and afternoon update meetings (huddle) and daily plan for employees

Product
▪ Responsible for following all provided VM Guidelines
▪ Serve as a product knowledge resource for consumers and entry level associates
▪ Responsible for merchandise availability on the shopping floor
▪ Supporting Back of House team in overall stock management & movement in stockroom & on sales area
▪ Support to the Visual Merchandising team in the commercial preparation of the store and support the VM team
in the arrangement of the merchandise on the sales floor
▪ Check cash drawers and prepare bank deposits
Customer Service
▪ Responsible for establishing a client centric mindset to ensure customer experience
▪ Responsible for customer data gathering & quality management
▪ Responsible for transaction, complaint & return handling
Processes & Systems
▪ Responsible that all company policies & procedures are followed
▪ Proficient utilization of business systems & latest technology
▪ Responsible for all operations for loss prevention on the sales floor
▪ Ability to communicate with the IT department and office team in case of system problems on the shift