Onsite Technician

• Help design, build and continuously improve the clients online platform.
  


• Research, suggest and implement new technology solutions following best practices/standards.
  


• Take responsibility for the resiliency and availability of different products.
  


• Be a productive member of the team.
  

Requirements

• Provide 2nd-line IT support to end users by diagnosing and resolving hardware, software, and workplace technology issues.
  


• Experience with Managed Print Services (MPS).
  


• Mobile device configuration and support for Apple iOS and Android devices using Microsoft Intune.
  


• Strong knowledge of Microsoft Office 365.
  


• Fluency in Dutch and English.
  


• Customer-focused approach with strong communication skills.
  


• Experience providing onsite IT support and working with ticketing systems.
  


• Familiarity with Windows OS, macOS, and common business applications.
  


• Provide onsite technical support and troubleshoot hardware, software, and operating system issues.
  


• Diagnose, analyze, and resolve end-user IT incidents and service requests.
  


• Install, upgrade, support, and maintain desktops, laptops, printers, mobile devices, and video conferencing equipment.
  


• Perform IMACD activities, including installation, relocation, configuration, and decommissioning of end-user devices.
  


• Manage user accounts and access through Active Directory.
  


• Deploy software and operating systems using SCCM or other deployment tools.
  


• Document incidents, resolutions, and activities within the ticketing system.
  


• Perform hardware maintenance and asset management activities.
  


• Work independently and collaboratively as part of a support team.
  
  

Benefits

• A challenging, innovating environment.
  


• Opportunities for learning where needed.