Operational Performance Manager

Location: Amsterdam, Solihull, Munich, Madrid
Segment / Business Unit: MVH Europe
Function: Central Operations
Reports to: Value Protection Director

Language: Proficiency in English and any other European Languages

About MVH Europe

Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 17 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety.

AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development.

At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose to make A BETTER WORLD FOR PETS starts with building a better world for our people. We support our teams through strong governance, comprehensive wellbeing programs, and a shared passion for delivering exceptional outcomes in veterinary care.

About the Role

The Operational Performance Manager plays a pivotal role in strengthening the operational and financial performance of our European network by designing best-in-class billing standards, processes, and tools for our clinics.

Working closely with Operations, Finance, and Legal teams, this role ensures consistent billing practices, identifies improvement opportunities, and supports the deployment of technology and analytics that safeguard value across the business.

This is an exciting opportunity for a commercially minded professional with strong analytical and process improvement skills to make a tangible impact in a purpose-led, growing organisation.

Key Responsibilities

• Design and implement billing standards and best practices to be followed across all clinics.

• Collaborate with operations teams to ensure consistent adoption and compliance with billing processes.

• Use business acumen and industry insights to proactively identify operational challenges and deploy effective solutions at a regional level.

• Support process improvement initiatives and drive system enhancements related to billing and revenue management.

• Develop and maintain operational and financial dashboards to monitor performance and identify improvement areas.

• Document and communicate best practices, ensuring alignment across markets and business units.

• Ensure compliance with legal, regulatory, and internal governance requirements in billing practices.

• Identify and deploy technology solutions to enhance accuracy, efficiency, and transparency in billing processes.

Experience Required

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.

• 5+ years’ experience in billing, financial operations, or revenue assurance, ideally in a multisite or healthcare setting.

• Strong working knowledge of billing systems, reporting tools, Excel, and Power BI.

• High attention to detail with the ability to interpret and communicate complex data clearly.

• Strong stakeholder management and communication skills, with the ability to influence across all levels.

• Proven record of delivering operational improvements through collaboration and data-driven decision-making.

Key Mars Leadership Competencies

• Drives Results

• Plans and Aligns

• Ensures Accountability

• Manages Complexity

• Collaborates

Our offer:

Join a purpose driven company, where we’re striving to shape the future of veterinary care, together.

An industry competitive salary and benefits package

A stimulating work environment with good opportunities for personal development

Freedom to take responsibility and the opportunity to influence

Flexible working hours, hybrid working, international, digital work environment

Learning and development opportunities

The opportunity to cuddle our beloved 4-legged friends in our offices.

We are always open for a conversation to discuss your individual needs

If this sounds like you:

Please contact Esther van Berkel, Group Corporate Recruiter, who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below.

MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.

Internal Candidates/Associates: If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment