Operational Performance Specialist

Location: You are based near one of our four hub locations: Amsterdam, Solihull, Munich, or Madrid.

Segment / Business Unit: MVH Europe

Function: Central Operations

Reports to: Value Protection Director

Language: Proficiency in English and any other European Languages

About MVH Europe

Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 17 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety.

AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development.

At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose to make A BETTER WORLD FOR PETS starts with building a better world for our people. We support our teams through strong governance, comprehensive wellbeing programs, and a shared passion for delivering exceptional outcomes in veterinary care.

About the Role

The Operational Performance Specialist works closely with veterinary hospitals to ensure that centrally designed initiatives are effectively implemented in daily clinical practice.

This role is strongly field-oriented and execution-focused. The Specialist translates insights, priorities and actions defined by the Value Protection leadership and Data Manager into real operational change in clinics, ensuring adoption, feedback and continuous improvement.

This is not a pure data role: data is an input, but impact is created through observation, engagement and execution in hospitals.

Key Responsibilities

Support roll-out of operational and value protection initiatives in hospitals, spending time on-site when required.

Observe real clinical workflows and identify gaps between designed processes and actual execution.

Actively support hospitals during pilots, early implementations and scale-up phases.

Reinforce adoption of agreed standards, behaviors and ways of working.

Capture qualitative feedback from clinicians, nurses and hospital managers.

Track progress, risks and blockers in implementation, escalating where needed.

Translate insights from the field into clear feedback for central teams (Data Manager, VP leadership).

Support light analysis and simple reporting to evidence adoption and impact.

Contribute to documentation of best practices, lessons learned and playbooks for replication.

Profile & experience

Strong interest in clinical operations, hospital workflows and on-the-ground execution.

Experience in healthcare, veterinary, hospital operations, or similar operational environments is a strong advantage.

Comfortable working directly with clinicians and hospital teams, without formal authority.

Hands-on, pragmatic mindset with strong observation and problem-solving skills.

Able to understand and interpret data, but primarily motivated by turning insights into action.

Willingness to travel and spend time in hospitals when needed.

Our offer:

Join a purpose driven company, where we’re striving to shape the future of veterinary care, together.

An industry competitive salary and benefits package

A stimulating work environment with good opportunities for personal development

Freedom to take responsibility and the opportunity to influence

Flexible working hours, hybrid working, international, digital work environment

Learning and development opportunities

The opportunity to cuddle our beloved 4-legged friends in our offices.

We are always open for a conversation to discuss your individual needs

If this sounds like you:

Please contact Esther van Berkel, Group Corporate Recruiter, who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below.

MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.

Internal Candidates/Associates: If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment