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We are looking for a well-organized Operations Coordinator to support our ride-hailing operations in the Netherlands, that is looking to make a direct impact.
This role sits within Bolt’s ride-hailing vertical, with a focus on driving growth in the Dutch market. It is dedicated to both driver and rider growth, with a strong emphasis on acquiring new drivers, increasing activity among existing drivers, and boosting rider engagement. The role actively supports Drivers by responding to their requests in a professional, empathetic, and commercially impactful manner, always highlighting opportunities to maximize earnings, including promoting airport rides and increasing scheduled rides adoption in the marketplace.
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
As an Operations Coordinator, you will work independently toward ambitious growth OKR’s, communicate clearly and with a positive impact, and provide valuable feedback to continuously improve. The ideal candidate has an understanding of the ride-hailing industry, knowledge of Bolt’s business, and a strong grasp of driver and riders’ needs and preferences. We are looking for someone with an entrepreneurial driver mindset, who takes ownership, seeks out new opportunities, and proactively contributes to growing the marketplace.
This role is dedicated to both the rider and driver growth domain, focusing on both driver and rider acquisition, increasing activity, and supporting overall marketplace expansion. Focuses on supporting airport demand conversion, helping drivers maximize high-value trip opportunities. Actively engages with prospective and existing Drivers, providing fast and clear responses that emphasize the benefits of partnering with Bolt. Goes beyond simply answering inquiries: proactively influences Drivers to choose Bolt as their main platform, with a strong focus on encouraging new sign-ups and converting interest into active onboarding. Guarantees rapid, locally relevant communication that highlights Bolt’s advantages and strong earning potential. Collects and shares feedback on missing features or offers from both new and existing Drivers, while staying continuously updated on Bolt’s latest benefits and promotional initiatives. Clearly communicates how these support higher earnings and an overall better experience. Escalates to Operations Specialist or Manager any insights related to competitive gaps in driver earnings or market incentives, to help refine acquisition and conversion strategies.
You have 1-2 years of experience in a project management/analytical position. You have a hands-on workstyle, eager to make a direct impact Native level Dutch and excellent spoken and written English Keen attention to detail and an aptitude for problem-solving Able to proactively address potential issues Able to thrive in a high-volume, deadline-driven work environment
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks.
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