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Operations Coordinator

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Job Description - Operations Coordinator

Come transform the future with us!

Responsibilities

  • Assist in unloading trailers and verify freight against manifests 

  • Scan, sort, and process packages, including defective items and returns 

  • Conduct van audits and support sorting operations 

  • Support and assist shipping, receiving, dispatching, and inventory management 

  • Support and maintenance warehouse systems and ensure operational efficiency. 

  • Process returns and complete required documentation in accordance with SOPs 

  • Handle customer pickups and (front desk assistance to customer) 

  • Resolve delivery issues by following SOPs and coordinating with relevant teams 

  • Escalate special cases to management when needed 

  • Print labels and prepare required documentation 

  • Process broker returns and return-to-clients shipments 

  • Prepare daily reports and maintain accurate records 

  • Perform data entry tasks as needed. 

  • Train and mentor new employees 

  • Collaborate with Operations teams to uphold quality standards 

  • Complete supervisor-assigned tasks as  

  • Maintain a clean, organized and hazard-free work environment 

  • Comply with all Health & Safety protocols 

  • Provide support for clients and IDCs 

  • Respond to customer inquiries via phone and email 

  • Process customer service email requests 

  • Other duties as assigned 

Qualifications

  • Bachelor’s degree in Logistics, Supply Chain Management, or Business Administration (preferred).
  • 2+ years of experience in operations, logistics, or supply chain management.
  • Experience in last-mile delivery, warehouse management, or transportation operations.
  • Strong problem-solving and organizational skills.
  • Ability to work in a fast-paced environment and handle operational challenges.
  • Knowledge of logistics software, route planning tools, and performance metrics.
  • Excellent communication and leadership abilities.
  • Bilingual Dutch English preferred.

Join Our Team

Be part of a dynamic and innovative company at the forefront of the last-mile delivery industry. If you are a strategic thinker, results-driven leader, and passionate about driving business growth, we’d love to hear from you.

Sending packages should be simple.
Dragonfly stands for a different way of doing e-commerce delivery in Netherland.
Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience. 
At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around the Netherland.  
Welcome to Dragonfly.

Original job Operations Coordinator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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