Accounts Receivable / Order to Cash Specialist

As an Order to Cash Specialist, you will be responsible for managing accounts receivable and ensuring outstanding customer invoices are paid on time. You will work closely with customers and internal stakeholders, using both phone and email communication to follow up on overdue payments and prevent future payment issues.

You will also participate in operational working groups, represent your team, and act as a point of contact for questions related to the accounts receivable process.

Key responsibilities

• Manage and monitor an assigned accounts receivable portfolio.


• Contact customers by phone and email regarding outstanding invoices.


• Follow up on overdue payments and encourage timely settlement.


• Determine appropriate follow-up and collection strategies when payments remain outstanding.


• Maintain professional and customer-oriented relationships throughout the collection process.


• Investigate payment and process issues and identify their root causes.


• Conduct operational analyses and help implement process improvements.


• Collaborate with colleagues and the O2C process specialist to improve efficiency.


• Participate in operational working groups and represent the Accounts Receivable team.


• Contribute to the ongoing digitalization, automation, and optimization of O2C processes.

Requirements

• HBO-level education or equivalent working and thinking level.


• At least 2 years of relevant work experience.


• Experience in accounts receivable, debt collection, or a similar financial operations environment.


• Strong customer communication and relationship-building skills.


• Excellent command of Dutch, both spoken and written.


• Strong persuasive and negotiation skills.


• Decisive, proactive, and results-oriented approach.


• Experience with SAP and Excel.


• Experience with OnGuard is an advantage.


• Ability to work accurately and pay attention to detail.


• Pragmatic and hands-on approach to problem solving.


• Strong collaboration and communication skills.