Partner Success Manager

About SurePay

At SurePay, we're on a mission to safeguard our clients and their customers from the escalating threat of global payment fraud. Since our inception in 2016 as a Rabobank startup, we've been pioneers in combating payment fraud and misdirected payments. Our innovative solutions have significantly reduced financial losses and administrative burdens for countless individuals and businesses. We are European market leader and as we continue to evolve and grow, we're working hard to scale further globally, while continuing to build our talented and driven team.

About the role

We are building a Partnerships team that will be a key growth engine within the Revenue organization at SurePay. We want to drive scalable growth by building strategic partnerships with third-party vendors who resell SurePay’s services to their customers. Strong partners act as a revenue multiplier by bringing in multiple clients over time. We currently have a  lead partner manager who is focused on building a scalable and predictable partner model. We are now hiring a Partner Success Manager (PSM) to support this next phase of growth. 

As a Partner Success Manager, you will be the primary point of contact for Tier 1 and Tier 2 partners. You will manage and grow existing partnerships by enabling partners through training, QBRs, and pipeline management. You will also own partner-sourced inbound deals, from qualification and contracting through to closing. You are accountable for both gross retention (maintaining existing partner revenue) and net retention (growing revenue via upsells, cross-sells, and new inbound business).

About you

We are looking for an energetic and pro active colleague that looks forward to picking up this challenge to make partner performance predictable, scalable, and revenue-generating. What you need:

• Around 4 years experience in account or partnerships management roles in a SaaS environment, Fintech would be nice to have. Experience nurturing and growing relationships. Understanding of the role of partners in revenue generation. 


• Communication skills: You are comfortable speaking in public (training) sessions. Active listening and presentation skills. You have the ability to clearly convey a message to different kinds of audiences in fluent English.


• Relationship management: You have a proven ability to build and maintain strong, long-term partner relationships, focussed on growth.


• Commercial acumen: Ability to understand partners' role in revenue generation and leverage  joint strategic goals to drive growth and profitability.


• Selfstarter: Comfortable working without  supervision or detailed instructions, motivated to start and complete tasks or projects on your own and capable of navigating change and ambiguity.


• Collaborative: You happily work with others towards a common goal and see the benefit of involving others in your decision making.

What we offer

• Competitive salary + 8% personal benefits budget (use it on training, more time off, or your salary)


• 25 holidays 


• Hybrid working setup (2 days per week in Utrecht)


• MacBook Pro, iPhone, and all the tech you need


• Travel costs covered (NS Business Card)


• Pension plan


• A culture of ownership, innovation, and autonomy


• Friday drinks, offsites, and a quarterly company meetup


• A diverse team of 35+ nationalities, driven by impact

About SurePay 

• Founded in 2016 


• ± 120 employees


• ±30 nationalities


• 1 office


• Flat organisation and no hierarchy


• (Business) Casual

SurePay makes payments easier, more personal and even more secure. We are a fast-growing FinTech SaaS company and have secured our Series A funding in September 2021. SurePay stems from an innovation program of Rabobank, started in July 2016 and has been an independent BV since the beginning of 2020. SurePay is backed by two leading investors: Rabo Investments and Carlyle Europe Technology Partners. Both are highly experienced in scaling international B2B SaaS and FinTech companies. Their support reinforces SurePay’s mission to prevent payment fraud globally and accelerate our international growth.

SurePay's core values are; We Care, Build Together, Think Forward and Be Responsible. These core values are the driver's of our culture and can be seen as guidelines on our beliefs and behaviour. It defines what we find important as a company and the way we work together everyday.

• We Care: We are a supportive employer and understand that health, family and safety is what really matters. We care about our employees, customers, partners and end-users. Therefore we value creating a safe workspace where everybody can be their authentic self and where we, together, work on the same mission to provide safer payments.


• Build Together: We believe in teamwork and strive towards the best results together with employees and customers. Our diversity, both personal and professional, is one of our key strengths. 


• Think Forward: We are frontrunners and are on top of our game. Our customers can rely on innovative solutions to service their current and future needs. With a problem solving mindset, we anticipate challenges and adapt to a fast changing environment. 


• Be Responsible: We all contribute to reaching our mission of reducing fraud and misdirected payments, leading to a positive impact on society. We take responsibility, show ownership and make honest decisions.

More information

More information?
[email protected]