Product owner

NICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the 100 largest corporations in the world, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Innovation efforts in cloud-native open platforms, artificial intelligence and analytics is driving rapid growth of our software products with reported revenues of USD 1.7 billion inFY2020.

NICE Alkmaar is a strategic R&D and Operations center of NICE, employing 50+ out of a global employee base of 7500+.

The Compliance Group at NICE makes leadingsoftware products that are used byfinancial services organizations across the worldtocomply with financial market regulations. NTR-Xis the world’s first and only fully-integrated, cloud-ready next-generation omnichannel compliance recording and assurance solution

Role/Responsibilities

Manage the requirements definition and ongoing prioritization of the development teams' backlog. Serve as the bridge between R&D and outbound functions. Elaborate on requirements and drive execution according to the roadmap.

• Define detailed product requirements in alignment with PM requirements, and work with R&D to assure delivery of the right product/requirements
• Coordinate content prioritization & dependencies with other TPMs, according to Division strategy, standards, roadmap & global prioritization
• Support detailed definition of Product roadmap
• Work with architects, R&D, QA and 3rd party vendors to understand HL design, cross interfaces impact & architectural or non-functional features (FRD) and prepare for Sprint / build planning
• Ensure that the right technology as defined by Architect is in use
• Take decisions on usage behaviour as part of the user stories
• Provide support to Customer Support, Professional Services and Technical Presales teams for Product issues
• Deliver, in coordination with the Training team, technical training to relevant interfaces (Customer Support, Professional Services and Technical Presales etc.)
• Full ownership of the following aspects of the release:
  
  • Prioritize R&D tasks including ongoing support SRs, in accordance with Product Management defined strategy
  • Follow up on execution on a daily basis
  • Take decisions that impact the direction for R&D execution within the sprint/build
  • Cross-dependencies follow-up for internal release coordination
  • Design and spec review, including performance tests and benchmarks, and sizing
  • Escalation to PM in cases of conflicts
  • Define release acceptance criteria
• Support the PM in the development of use scenarios for technical users (e.g. non-functional requirements, serviceability etc.)
• Review, give feedback & approve Product deliveries according to acceptance criteria within area of responsibility
• Technical documentation enablement
  
  • Training material input and review
  • Technical documentation input and review
  • Release notes, Release notifications
• Communicate and coordinate with Professional Services: Patches coordination, support major projects
• Ensure the availability of a working environment for demo purposes
• Work with User Experience to ensure product usability

Qualifications

• 5 to 8 years of overall IT industry experience
• 5+ years of experience working as a Business Analyst / Product owner for an enterprise-class software Company
• Proven experience in the Communication Compliance domain
• Strong background in Unified Communications platform or recording - Big Plus
• Familiarity with Data Bases, UI design, Micro Service, Cloud applications and Azure Infrastructure.
• Strong analytical and problem-solving skills
• Vast experience with creating specifications (specifically the ability to understand business requirements) and delivering them to software teams

Other preferred skills

• Strong communication and presentation skills (English)
• Excellent business and technical writing skills (English)
• Background in AgileDevelopment Methodologies, User Stories, Acceptance Criteria, Feature Prioritization while defining product specifications.
• Experience in a customer-facing position, ability to manage customer expectations
• Experience of working in a Global Company
• Enterprise Software experience