Product Owner / Customer Journey Expert OneApp Foundation

Within the Global Customer eXperience (GCX) tribe, we are on a mission to scale our digital and assisted channels across all markets with a best-in-class experience. The OneApp Foundation squad plays a crucial role in shaping the future of OneApp: the Mobile Banking platform that powers digital experiences across multiple ING countries.

We’re looking for an experienced Product Owner (PO) / Customer Journey Expert (CJE) with a strong affinity for IT delivery in mobile banking to help us bring OneApp Foundation to the next level. If you thrive in technical complexity, are passionate about building a scalable digital platform and enjoy coordinating projects with diverse stakeholders across the world – this might be your next challenge.

Context
The OneApp Foundation squad is part of the Channel Frontend product, which is at the heart of ING’s global Mobile Banking app, Web channel and Assisted Channels. It supports multiple ING retail markets, such as the Netherlands, Belgium, Italy, Romania, Australia, Germany, etc. Other product teams within our tribe, and across ING, build their features on top of these shared platforms.

As PO/CJE in the OneApp Foundation squad, you’re responsible for the front-end foundation of OneApp platform, both iOS and Android, across our markets. The squad consists of 2 CJEs and 7 mobile engineers (iOS & Android), working from Amsterdam. The team is responsible for topics that are technical in nature (e.g. app framework architecture, pipeline improvements, build distribution, etc.) as well as coordinating migrations and other app-wide initiatives (e.g. new OS versions, LCM improvements, global release process, etc.).

What you’ll do

• Drive continuous improvement of the OneApp platform aligned with evolving business needs
• Act as the bridge between business, IT, and product teams to deliver a solid OneApp foundation
• Coordinate changes and upgrades by collaborating closely with other CJEs, engineers and architects (in and outside our tribe)
• Manage complex stakeholder landscapes across multiple countries and domains
• Contribute to the strategic direction of OneApp by identifying and acting upon opportunities for the OneApp foundation
• Manage and prioritize the backlog, safeguarding the roadmap and delivery progress and timelines

What you’ll bring

• Proven background in digital product delivery (customer journey design and/or business analysis) and project management
• Tech-savvy mindset—comfortable working closely with mobile engineers, understanding technical concepts and able to explain them in your own words
• Familiarity with Agile, Scrum, or PACE methodologies
• Excellent stakeholder management skills—able to align diverse interests and drive decisions
• You work and communicate in a structured way (written and verbal) and are fluent in English

Ready to apply?
Do you want to shape the future of digital banking? Apply now and join a team that’s building the foundation for tomorrow’s digital experiences. For questions, please contact the recruiter.