Quality Analyst

In our factory in Oss, we produce over 8 million cans every day for various major brands. There are more than 350 enthusiastic colleagues working here, most of whom work in a five-shift system. We are part of the Ardagh Group, an international organization that is active not only in can packaging but also in the glass industry. We have 4 different production lines in a high-tech process environment.

For our location in Oss, we are looking for a:
Quality Analyst  

Role overview: 
The Quality Analyst is responsible to ensure the effective application of the complaints handling process so that complaints are responded to in a timely manner to the required business SLAs, root cause investigations are thorough and find true root cause (s), and corrective and preventive action plans are followed and sustainably completed.

Key responsibilities: 
•    Upon raising of a customer complaint, work with customers to ensure the failure mode is adequately defined, utilising the principles of 5W2H
•    Utilise the AMP-E procedures to correctly rate the criticality and impact of the complaint
•    Ensure that customer complaints are promptly acknowledged and have the right level of focus and visibility to the priorities of the plant team
•    Effectively and promptly collaborate with CTS, Quality and plant teams to re-assign complaints as needed without leading to unnecessary delays in responses to customers
•    Support the Plant Quality Manager and team to ensure that the problem solving investigation follows the principles and tools of the 8D and A3 methodologies as defined by AMPS
•    Support the Plant Quality Manager and team to ensure that the Corrective Action and Preventive Action Plans are actioned in time, executed, verified and sustained
•    Ensure that the CRM workflow is utilised and fields are complete
•    Collaborate with Manufacturing and Customer Quality Manager to identify patterns of failures and the need for AMP-E wide quality improvement plans

Requirements:
•    At least 5 years of working experience in a manufacturing environment, preferably can-making.
•    Degree in Natural Siences, Engineering or a Quality / Food Safety related education, 
•    Project Management, 
•    People leadership, 
•    Experience in Quality / Food Safety and Satistics, 
•    Fluent English in speaking and writing, 
•    Software skills in MS Office, Infinity and MiniTab
•    Action oriented / Timely decision making / Process management / Strategic agility / Drive to results / Customer focus / Managing diversity / Motivating ohters / Problem solving

What we offer:
You can expect competitive compensation and benefit package. Customized per role e.g. teamwork/ social activities/ development opportunities/ etc. We promote equal opportunities. Diversity enriches our company and gives us an advantage.