Quality Assurance Specialist Beauty

From our iconic shower foams and luxurious body creams to high-performing skincare and fragrance innovations: every Rituals product is created with love and care. Within our Sourcing, Quality, Regulatory department, you will play a key role in ensuring these products meet the highest quality and safety standards.

As Quality Assurance Specialist for the Beauty category, you take ownership of safeguarding and improving the quality of our products. Working closely with suppliers externally, and Innovation, Sourcing, and Supply teams internally, you ensure that every customer experience lives up to Rituals’ promise of meaningful, high-quality products.

You will:

• Managing and resolving any quality related issues with suppliers, leading non-conformity and CAPA processes from root cause analysis through to preventive actions.
• Review product packaging artworks.
• Reviewing customer feedback, complaints and returns data, and translating this into clear quality KPI reporting and supplier evaluations.
• Acting as a central contact for quality topics, guiding suppliers, internal teams, and global sales organisations on standards and procedures.
• Leading continuous improvement initiatives around product quality, safety, and compliance (including ISO standards, GMP, and cosmetic regulations).
• Ensuring that packaging and formulation interactions are safe, compliant, and consistent across markets.

This is you:

High on energy, low on ego and always with a sense of humour. You thrive in a dynamic environment, are not afraid to challenge, and love solving complex problems. With strong communication skills, you bring stakeholders on board and translate technical issues into clear solutions. On top of this, you bring:

• 6–8 years of relevant Quality Assurance/Technology experience, ideally within cosmetics, personal care, or FMCG (packaging and/or formulation).
• Proven experience with CAPA management (essential).
• Solid knowledge of GMP, cosmetic regulations and quality risk management tools.
• Strong skills in root cause analysis, supplier audits, and risk assessment methods (e.g. FMEA, HACCP).
• Excellent written and verbal communication skills in English; other languages are an advantage.

Grow with us! The next steps:

• Please apply via our career site
• Our recruiter, Camilla Milson, will contact you within 10 working days
• An introductory meeting with a team member and the hiring manager follows
• An online assessment and business case to prepare for the second interview
• A final interview
• In the event of a positive outcome, you will receive a proposal with the terms of employment

Please note that applications via email are not considered.