Relocation Support-Dutch Speaking Customer Service Representative in Sofia

About the Role

We are looking for a Customer Service Representative fluent in Dutch and English to join our growing on-site team. In this position, you will provide top-quality customer support to Dutch-speaking clients, assisting them with their inquiries, resolving issues, and ensuring an excellent service experience.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat in Dutch and English.

• Provide accurate and timely information regarding products, services, and company policies.

• Identify and resolve customer issues efficiently and professionally.

• Maintain up-to-date knowledge of the company’s offerings and internal procedures.

• Log and manage all customer interactions using internal systems.

• Collaborate with other departments to resolve escalated or complex issues.

• Ensure customer satisfaction by delivering a friendly and solution-oriented service experience.

Requirements

• Fluency in Dutch (C1 level) and English (B2 level) – both spoken and written.

• Excellent communication and interpersonal skills.

• Strong problem-solving ability and attention to detail.

• Customer-focused mindset with a positive attitude.

• Previous experience in customer support or a related field is a plus.

• Ability to work on-site during the defined schedule (Monday to Friday).

What We Offer

Additional Benefits (applicable to all roles):

• Monthly transportation/internet allowance of 50 BGN net, paid in addition to the base salary.

• Additional payment for night hours (if applicable) according to company policy.

• Bonus for important life events (marriage, birth/adoption of a child, university graduation) — 500 BGN.

• Comprehensive medical plan including health and dental care.

• Life insurance.

• Multisport Card (co-financed by the employer).

• Exclusive discounts on various goods and services.