Dutch Speaking Customer Service For Booking.com

Mercier Consultancy is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Service Representative for our Client, Booking.com. In this important role, you will provide top-notch support to our Dutch-speaking customers, assisting them with their travel bookings, inquiries, and any concerns they may have regarding their reservations.

Your fluency in Dutch will be essential as you help clients navigate booking processes, resolve issues, and ensure that their travel experiences are seamless. You will be an integral part of a team dedicated to delivering exceptional customer service and enhancing customer satisfaction.

Responsibilities

• Provide exceptional customer service in Dutch through phone, email, and chat for Booking.com inquiries
• Assist customers with booking procedures, modifications, cancellations, and special requests
• Effectively resolve customer complaints and provide solutions in a professional manner
• Accurately document all customer interactions and resolutions in our CRM system
• Collaborate closely with internal teams to ensure efficient issue resolution
• Collect and relay customer feedback to improve the quality of service offered
• Stay updated on travel guidelines, promotions, and platform features to provide the best customer support

• Fluency in Dutch and English, with excellent communication skills
• Strong focus on customer service and problem-solving with a positive attitude
• Prior experience in customer service, particularly in the travel or hospitality industry, is preferred
• Able to handle multiple inquiries and provide timely solutions
• Detail-oriented with strong organizational capabilities
• Genuine passion for travel and assisting customers in their travel journeys
• Familiarity with customer support software and CRM systems is a plus

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...