Dutch/Flemish Speaking CS For Booking.com - Relocation To Greece

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Dutch/Flemish Speaking Customer Service Representative to join our team with relocation to Greece. In this role, you will provide exceptional support to Booking.com customers, ensuring a seamless and satisfying experience for Dutch and Flemish-speaking clients. This position includes full relocation assistance to Greece, making it an ideal chance to combine career growth with a new cultural experience.

Key Responsibilities

• Handle customer inquiries, reservations, and service-related issues for Booking.com clients in Dutch and Flemish via phone, email, and chat.
• Provide accurate information regarding bookings, cancellations, payment processes, and policies.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction and maintaining Booking.com's high service standards.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to provide timely solutions and improve service quality.
• Stay updated with Booking.com products, policies, and procedures to deliver expert assistance.

• Fluency in Dutch and/or Flemish (written and spoken) is required; English proficiency is an advantage.
• Previous experience in customer service, preferably in travel or booking platforms.
• Strong problem-solving skills and the ability to handle challenging customer interactions with professionalism.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with CRM systems and common office software.
• Willingness to relocate to Greece with full relocation support provided.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...