Service Center Expert (m/f/d)

Company : Telio Group

Remote / Work from Home

Job Description - Service Center Expert (m/f/d)

Do you like to have an impact on customer experience? Are you the ‘spider in the web’ who connects services and processes with clients? Is the answer yes and yes? Then this opportunity is for you.

As a service center expert you will be part of the international service center of Telio Group. Based in our beautiful Amsterdam offices, in a relaxed atmosphere you will work closely with other colleagues from the service team, the Country Manager Netherlands and the rest of the supportive international Telio team.

What does that mean exactly?

Our face to the customer: you will answer requests and questions by e-mail, telephone and our Service portal and advise our users on appropriate actions
Problem solver: you will solve minor technical issues or escalate them to our second level Technical Services and IT
Validate, classify, prioritize: continuous incident communication till the resolution
Everything on track: you keep the service level agreement (SLA) and achieve a high first contact resolution (FCR). You create, develop and communicate reports, such as root cause analysis and follow standard service center procedures, and keep track of tickets in JIRA
Our expert: you will get a comprehensive understanding of our products and enhance the Service Center knowledge base
New ideas welcome: you identify operational and service improvements to further improve our customer experience
There for our customers: shift work during weekdays, on-call duty for off-hours and weekends, willingness to do client site visits from time to time

Professional, emphatic and fun person to work with!
Extensive service center experience, ideally in the field of telecommunication and/or IT
Excellent communication skills (spoken and written)
Fluent Dutch and English is a must (upper intermediate B2)
Good task management & work organization, ability to work independently
Confident mastery of Microsoft Office products, working with Jira (or another ticketing system is an advance)
Living in or not too far from Amsterdam. Partly working from home is possible

We offer you a stable yet very diverse working environment with an outstanding team spirit and atmosphere.
If you love working in a very diverse and technical environment, at a great location in Amsterdam, within an awesome international team, this is the job for you!

Next to these amazing perks we offer:

An attractive salary package: we honour your performance appropriately
Enough time to relax: 26+ vacation days
A high level of autonomy
It will never get boring: professional challenges, exciting, diverse tasks
Opportunity to grow: continuous professional development and training with career growth opportunities
Office + home work: mix between working in our beautiful Amsterdam office + home office days
The greatest colleagues: relaxed atmosphere, steady, supportive international team

Interested in joining our team? If so, we look forward to receiving your application.

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Service Center Expert (m/f/d)

Job Description - Service Center Expert (m/f/d)

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