Representative Customer Service

Establishing a customer relationship with an assigned customer group.

• Approaches customers by telephone on the basis of address files and own research. Provides information about (new) possibilities, rates, etc.
• Follows up on telephone contacts and makes commercial agreements.
• Identifies lagging sales at customers and reports on this to those involved.
• Prepares quotes, sends and confirms receipt of brochures.
• Prepares reports in response to telephone customer contacts.
• Solves non-mission-related problems, makes proposals for the solution of structural problems.
• Contributes to the sending of mailings.
• Solves operational questions and problems, possibly in consultation with other interested departments.

II. Performing administrative actions
Result; documenting all administration resulting from (internal) customer activities

• Updates the various files, processes mutations and enters codes, rates, etc.
• Provides various commercial reports for internal customers (e.g. monthly sales figures).
• Makes and records agreements regarding purchases from third parties in accordance with applicable rules and guidelines. Consults with the manager in case of deviations.

The employee is expected to conform to and act in accordance with the STS-QSE policy of our Group and Division, which states that we strive for excellent operational results based on keeping all our stakeholders such as customers, employees, partners, society and our shareholders satisfied.

To this end, employees must at all times adhere to the agreements laid down in our (QSE) management systems in which the requirements of the applicable current requirements and standards are incorporated, such as ISO 9001 (quality), ISO 14001 (environment), ISO 45001 (2019) (working conditions), ISO 22000 (food safety). Our STS QSE management system and the various guidelines can be found on the joint drive (STS QSE) on the Geodis Logistics network in the Benelux for which every employee has read rights.

Job requirements
• MBO working and thinking level
• Knowledge of forwarding, transport and logistics
• Experience with commercial administrative work
• Security awareness employee (if applicable in the site)
• Knowledge of warehouse management systems (CS part)
• Prior to the start of employment, an employee with Dutch nationality must submit a Certificate of Good Conduct to GEODIS, which is requested from the municipality in which the employee lives (in most cases digitally) on the basis of a profile issued by GEODIS. Employees with a nationality other than the Netherlands are required to have a similar document issued by the competent authorities in the country in which the employee is registered.

Specific job characteristics and skills
• Command of the Dutch and English language in word and writing and the German language in word.
• Accuracy and sense of systematics for processing and collecting the data required for the preparation of reports.
• Problem-solving ability to solve customer problems.
• Customer-oriented in providing service to customers and colleagues.