Reservations & Revenue Trainee

Please apply via our vacancy website:  www.careersatmovenpickhotel.nl

 

Proud to present

Mövenpick: the place to enjoy life. Inside, we create a space for our guests to enjoy by relaxing at the bar with a delicious cocktail or a creamy cappuccino. In our restaurants, you can discover the most delicious special dishes. We are originally from Switzerland, and we carry this luxurious gastronomic hospitality with us. ‘Enjoying life to the fullest.’ That is our mantra for our guests, but also for you as an employee.



You start every working day together with twenty national and international colleagues in our beautiful 4-star hotel located in Amsterdam. The team consists of young colleagues who are collegial and friendly towards each other. Despite the different nationalities, we can definitely speak of a close group of colleagues. You will work in a hotel that works together with the Passenger Terminal Amsterdam, a total combined conference space of over 1900 m2, including 11 modern and spacious conference and directors’ rooms. Through the emergence of ijVENUES, Amsterdam’s new exhibition centre, everything only becomes bigger and better. On a lovely, sunny day, you can choose between a 10-minute walk or a 5-minute cycle ride from the central station. Or you can hop on the tram from the other side of our hotel. In short: we have it all.

At our large hotel and event venue in Amsterdam, the high level of service comes first. You are the first contact of our guests. Therefore, you make sure they feel welcome and look forward to their stay with us. At Mövenpick we make moments, do you?

 

Be Limitless

You thrive on tailoring room experiences to guests' needs at our hotel. As a Reservations and Revenue Trainee, you will undergo training to develop the skills and knowledge required to effectively manage reservations and optimize revenue, focusing on reservation systems, pricing strategies, and revenue management techniques. Managing requests from start to finish is your asset – from reservations to understanding preferences, engaging in meaningful conversations, and ensuring seamless coordination of all related details. Your meticulous notes in the system guarantee the front desk have precise instructions. There's no limit to your capabilities. In addition, you will be:

• available MBO or HBO student for a minimum of 20 weeks, 5 days a week;
• confirming and inputting room reservations meticulously into our reservations system;
• managing a variety of tasks, from handling incoming phone calls and internet bookings to responding to emails promptly;
• taking charge of daily tasks, such as checking arrivals and reservations based on rate, market segment, payment method, notes, and traces;
• collaborating with the revenue management team to implement strategies to maximize revenue and occupancy;
• assisting Revenue Management Team with daily reporting, data collection and meeting preparation.

“’Our reservation team doesn't just book rooms; we create the stage for unforgettable moments." – Reservations supervisor Mövenpick



Don’t work. Do what you love instead

Guest satisfaction is your full focus. For you, every request is different and unique. You take all requests seriously and find out the guest's needs. And your humour? You make good use of that when the situation calls for it. We enjoy having fun with our guests. You must have:

• positive attitude and a sincere passion for delivering outstanding customer service;
• team player mindset, dedicated to fostering a positive and collaborative work environment;
• proficiency in both written and spoken English; knowledge of Dutch is an added advantage;

We offer

Of course, we want you to have an optimal experience at Mövenpick. That is why we are offering:

• a trainee allowance of €750,- per month (including study- and travel allowance);
• 38-hours work week;
• a night-shift allowance of 20% and a Sunday allowance of 5%;
• national and international opportunities for growth, for instance towards the role of Reservations agent and crosstraining and training opportunities;
• a uniform, laundry service and meals;
• discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor & REVO Hospitality Group;
• recruitment bonus for a new colleague;
• 50% F&B discount at various hotels in Amsterdam;
• various staff outings.

This is the right time to say yes

You see it as a challenge to put a smile on the face of all guests visiting our hotel? Then do not hesitate any longer: send us your motivation letter and CV, or if you have any questions you can contact the HR Office via [email protected] or by phone at +31 (0)20 519 1222.





If it is a match, you will be interviewed by a member of the HR department and Revenue Manager. Are you ready?