Reverse Supervisor

About JD Logistics

JD Logistics, part of JD.com, is a global leader in technology-driven supply chain and logistics solutions. We are committed to delivering excellence through innovation, efficiency, and a customer-centric approach. Our smart logistics network ensures seamless operations, and our success is built on strong leadership, cutting-edge technology, and a relentless focus on continuous improvement.

The Role

We are seeking a detail-oriented and process-driven Reverse Supervisor to lead our reverse logistics operations in Rotterdam. This critical role focuses on managing returns, refurbishments, and recycling processes while ensuring efficiency, cost-effectiveness, and compliance with sustainability standards. If you excel in optimizing workflows and leading teams in a dynamic environment, this is the perfect opportunity for you.

Key Responsibilities

• 
  

  Oversee daily reverse logistics operations, including returns processing, quality inspections, refurbishments, and recycling.

  
  


• 
  

  Lead and develop a team of associates, ensuring high performance, safety compliance, and adherence to company standards.

  
  


• 
  

  Conduct regular team meetings to communicate targets, process updates, and performance metrics.

  
  


• 
  

  Manage inventory of returned goods, ensuring accurate tracking and efficient disposition (restock, repair, recycle, or dispose).

  
  


• 
  

  Collaborate with quality control teams to assess returned products and determine appropriate actions.

  
  


• 
  

  Implement and monitor KPIs (e.g., processing time, cost per return, recovery rate) to drive operational improvements.

  
  


• 
  

  Troubleshoot bottlenecks in the returns process and implement corrective actions.

  
  


• 
  

  Ensure compliance with environmental regulations and company sustainability goals.

  
  


• 
  

  Work closely with customer service, procurement, and outbound teams to streamline reverse logistics workflows.

  
  


• 
  

  Maintain accurate records and generate reports on returns volume, reasons, and outcomes.

  
  

What We're Looking For

• 
  

  Experience: 3+ years in reverse logistics, warehouse operations, or production, with at least 1 year in a supervisory role.

  
  


• 
  

  Skills: Strong leadership, analytical thinking, and problem-solving abilities.

  
  


• 
  

  Technical Proficiency: Familiarity with Warehouse Management Systems (WMS) and Microsoft Office.

  
  


• 
  

  Mindset: Process-oriented, data-driven, and committed to sustainability.

  
  


• Language: Fluency in English (written and spoken), Chinese is highly preferred.

Desirable Experience

• 
  

  Background in e-commerce, retail, or electronics refurbishment.

  
  


• 
  

  Knowledge of Lean or Six Sigma methodologies.

  
  


• 
  

  Experience with automation in returns processing.

  
  

Why Join JD Logistics?

• 
  

  Be part of a global logistics leader at the forefront of innovation.

  
  


• 
  

  Work in a fast-paced, tech-driven environment with cutting-edge tools.

  
  


• 
  

  Career growth opportunities within a rapidly expanding company.

  
  


• 
  

  Competitive salary, benefits, and a collaborative team culture.