Sales Supervisor 38H

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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Sales Supervisor 38 hours

Passionate for fashion and a fast paced Jet Set environment, our Sales Supervisors are Jet Set Ambassadors, representing the vision of Michael through personal and team performance Our Sales Supervisors are empowered to achieve personal and store goals through coaching and leading their team to deliver an elevated Customer Experience, both in store and virtually. Our Sales Supervisors have exceptional communication skills and, as team players, collaborate with a positive approach to challenges, demonstrating speed, energy and optimism.

Major Responsibilities include but are not limited to:

People

• Inspire, lead and coach the store team to create a culture of performance delivery and accountability

• Support the management team in training and developing the store team as well as onboarding new joiners

• Provide feedback to support the management team in evaluating and boosting the performance of each Jet Set Ambassador

• Ensure image and grooming standards are aligned with brand policy

• Practice and role model the company behaviors, ensuring effective use of the behavior tool kit

Service

• Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping

• Ensure Jet Set Ambassadors maintain client communication through the use of all available clienteling apps and tools

• Proactively manage client database to increase sales

• Maintain floor presence and lead by example through elevated customer experience and Service Leading.

• Build and maintain good communication to drive store performance

• Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest

Sales

• Meet and exceed sales goals holding self and team accountable for results

• Analyze reports, and develop action plans to ensure expectations are met or exceeded

• Track and communicate business results and opportunities, driving sales and product knowledge

• Ensure sales and unit goals and all relevant KPIs are set for Jet Set Ambassadors and communicated effectively

Operations

• Support the management team to ensure store maintenance and auditing programme is aligned to Brand standards

• Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with with SM, ASM and LPRM

• Collaborate with DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies

• Ensure all company communication platforms are used effectively and relevant actions taken.

Job Requirements:

• Relevant proven retail and management experience with a fast-paced retailer

• Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience.

• Able to work and thrive in a fast-paced retail environment keeping a positive attitude and maintaining Speed, Energy and Optimism

• Proficiency in Retail Math, KPIs and Microsoft Office

• Fluent English & Dutch

We are an Equal Opportunity Employer M/D/F/V

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

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At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected].