Sales Support Coordinator | C1 German

Are you a proactive, enthusiastic professional with a knack for sales and customer service?We're seeking a dynamic individual to join our client's team and contribute to the success of their growing Are you a proactive, enthusiastic professional with a knack for sales and customer service?We're seeking a dynamic individual to join our client's team and contribute to the success of their growing business!

• Order Processing: Handle and release orders, ensuring product availability and timely delivery in collaboration with the logistics team.
• Client Communication: Maintain regular contact with clients, address their queries, and manage their accounts.
• Order Management: Track returned orders, process forms and requests, create invoices, and ensure compliance with client requirements, especially regarding labeling and packing.
• Customer Engagement: Increase order values through proactive calls, follow up on customer interactions, and reach out to dormant customers.
• Sales Support: Assist the Sales Manager with administrative tasks, contact key accounts and new leads, and ensure smooth order processes with the finance and logistics departments.
• Complaint Handling: Address and resolve customer complaints promptly.
• Team Collaboration: Work closely with the Sales Manager, Sales Coordinator Key Accounts, and other team members to meet customer requirements.

• Education: MBO/HBO level.
• Language Skills: Proficiency in German (C2 level) and fluent English; additional European languages are a bonus.
• Experience: 2-3 years in sales, customer service, or retail, with familiarity in the German retail market being a significant advantage.
• Skills: Excellent communication skills, proactive mindset, resilience under pressure, and ability to multitask. Sales skills are crucial.
• Team Player: Ability to work effectively within a team, using positive language to foster collaboration.
• Attitude: Enthusiastic self-starter with an entrepreneurial spirit, eager to take initiative and drive results.
• Travel: Willingness to travel for business, including attending fairs and tradeshows across Europe twice a year.