Sales Support Coordinator | C1 German

Sales Support Coordinator | C1 German

Rotterdam, reference 2024-00826

Job description

Are you a proactive, enthusiastic professional with a knack for sales and customer service?We're seeking a dynamic individual to join our client's team and contribute to the success of their growing business!

Order Processing: Handle and release orders, ensuring product availability and timely delivery in collaboration with the logistics team.

Client Communication: Maintain regular contact with clients, address their queries, and manage their accounts.

Order Management: Track returned orders, process forms and requests, create invoices, and ensure compliance with client requirements, especially regarding labeling and packing.

Customer Engagement: Increase order values through proactive calls, follow up on customer interactions, and reach out to dormant customers.

Sales Support: Assist the Sales Manager with administrative tasks, contact key accounts and new leads, and ensure smooth order processes with the finance and logistics departments.

Complaint Handling: Address and resolve customer complaints promptly.

Team Collaboration: Work closely with the Sales Manager, Sales Coordinator Key Accounts, and other team members to meet customer requirements.

Requirements

Education: MBO/HBO level.

Language Skills: Proficiency in German (C2 level) and fluent English; additional European languages are a bonus.

Experience: 2-3 years in sales, customer service, or retail, with familiarity in the German retail market being a significant advantage.

Skills: Excellent communication skills, proactive mindset, resilience under pressure, and ability to multitask. Sales skills are crucial.

Team Player: Ability to work effectively within a team, using positive language to foster collaboration.

Attitude: Enthusiastic self-starter with an entrepreneurial spirit, eager to take initiative and drive results.

Travel: Willingness to travel for business, including attending fairs and tradeshows across Europe twice a year.

Working conditions

Salary: €2.500 - €3.300 depending on the level of relevant experience.

Working hours: 40 hours per week.

Bonus: 13th month extra salary (if company results allow it).

Holiday Allowance: 8% of the salary.

Holidays: 25 days per year.

Business Travel: 30% of the time, with expenses covered.

Hybrid working: 4 days in the office and 1 day from home.

Additional Benefits: Company pension, training/education, travel allowance, and 1 day per week free lunch in the office

Salary from: €2500,- Salary to: €3300,-

Work location

Rotterdam

Company description

Our client is an established company in offering promotional products. They are offering the world's largest collection of ingenious items, perfectly blending form, function, and delight. Their products are available in thousands of stores globally, including renowned museums, unique independent specialty shops, major department stores, grocery stores, garden centers, and hardware stores. Join a company that celebrates creativity, fosters innovation, and collaborates globally to bring joy and functionality into everyday life.