Senior Account Manager

PROFILE: Senior Account Manager

Location: Tilburg, NL

Employment Type: Full-Time

Fynde Global Recruitment have partnered with an innovative packaging company

specialising in personal care and beauty. This company is a global leader in developing smart

solutions for liquids, including cleaning products, personal care items, and beverages. With

cutting-edge technologies, leading R&D, and top-tier production, the company is the

preferred partner for renowned global brands.

Key Responsibilities:

1. Client Relationship Management

Objective: Build and maintain strong, long-lasting relationships with allocated accounts.

Key Actions:

• Serve as the primary point of contact: Engage with clients to address all matters

beyond daily operational processes, establishing yourself as the go-to individual for

product, supply chain, and market-related queries.

• Frequent, proactive communication: Regularly schedule meetings and check-ins

with key stakeholders to understand and anticipate their needs, ensuring continuous

satisfaction.

• Develop in-depth understanding of client needs: Gain a comprehensive knowledge

of each client's business model, market conditions, goals, and challenges to tailor

solutions specifically for them.

• Foster trust and loyalty: Leverage your expertise and industry knowledge to help

clients grow their business, positioning yourself as a trusted advisor and enhancing

long-term relationships.

2. Pricing & Contract Negotiation

Objective: Manage pricing strategies and contract agreements to maintain competitive

advantage.

Key Actions:

• Regular offer price updates: Initiate and manage price adjustments to stay

competitive, taking into account market trends and client requirements. Ensure all

pricing aligns with the company's overall strategic goals.

• Contract negotiations and renewals: Negotiate new contracts and review existing

agreements, ensuring they reflect the evolving needs of both the client and the

business. Ensure terms are clear, beneficial, and aligned with market standards.

• Ensure contract compliance: Monitor the implementation and adherence to

contractual terms, addressing any deviations or issues promptly and effectively.3. Identifying New Business Opportunities

Objective: Explore and unlock new business avenues within existing accounts.

Key Actions:

• Proactively identify growth opportunities: Regularly assess client needs,

discovering new avenues for business within existing accounts by identifying gaps or

unmet needs.

• Cross-sell and upsell: Propose additional products or services to existing clients that

align with their needs, supporting long-term business growth.

• Collaborate with local sales partners: Work closely with local sales teams and

partners to identify and pursue new business opportunities, ensuring a cohesive

approach to market expansion.

• Promote new products and solutions: Actively introduce new offerings to clients,

demonstrating how they can add value and help clients meet their strategic goals.

4. Account Monitoring & Reporting

Objective: Ensure the continuous development and success of each allocated account.

Key Actions:

• Monitor account progress: Regularly track key performance indicators (KPIs) for

each client, ensuring projects are on track and any issues are addressed promptly.

• React to deviations: Identify any deviations in performance or expectations early,

taking corrective action to resolve problems and get the account back on track.

• Provide monthly reports: Create and present detailed account status reports,

providing insights on the account’s performance, progress towards goals, and areas of

improvement.

• Strategic feedback and recommendations: Offer actionable recommendations to

clients based on data analysis, helping them improve their performance and strengthen

the partnership.

5. Sales Support & Forecasting

Objective: Assist in the creation and management of sales forecasts.

Key Actions:

• Support sales budgeting: Collaborate with the finance and sales teams to support the

creation of accurate annual sales budgets, ensuring that allocated accounts are well

represented in the forecast.

• Sales projections: Contribute to the development of quarterly and annual sales

projections for your accounts, aligning with broader business objectives.

• Forecast accuracy: Regularly assess market conditions, client feedback, and sales

performance to ensure forecasts are realistic and aligned with expectations.6. Client Issue Resolution & Escalation Management

Objective: Provide high-level support in handling complex client requests and commercial

escalations.

Key Actions:

• Address complex client issues: Manage and resolve escalated client issues that

require a high level of attention and expertise, maintaining a calm and professional

approach.

• Ensure swift problem resolution: Work with internal teams to quickly and

efficiently resolve any client concerns, ensuring minimal disruption to the client

relationship.

• Escalate when necessary: Ensure that issues are escalated promptly to senior

management when required, following appropriate protocols for handling sensitive

matters.

• Maintain client satisfaction: Keep clients informed throughout the resolution

process, ensuring they feel heard and valued, reinforcing the company’s commitment

to excellent customer service.

Skills and Requirements:

• Fluent in English: Strong written and spoken communication skills, with the ability

to effectively engage with clients and internal stakeholders at all levels.

• Excellent Communication Skills: Ability to clearly articulate ideas and solutions,

actively listen to clients, and adjust communication styles to suit different audiences.

• Networking Proficiency: Demonstrated ability to build strong relationships, both

internally and externally, leveraging networks to create new opportunities and deepen

client trust.

• Experience: Minimum of 5 years in client-facing roles with a proven track record of

managing and growing international client accounts.

• Project Management Skills: Ability to juggle multiple priorities and manage various

accounts simultaneously, ensuring quality and deadlines are consistently met.

• Willingness to Travel: Occasional travel required to meet with clients and local sales

partners.

Other Characteristics:

• Hands-On Approach: Proactive and results-driven, with a focus on achieving goals

and overcoming obstacles to drive account success.

• Customer Service Excellence: A deep commitment to delivering exceptional

customer service, always going the extra mile to ensure client satisfaction.

• Critical Thinking: Strong problem-solving abilities, with the capacity to assess client

challenges and propose innovative solutions in a timely manner.