Senior Business Operations Associate

Senior Business Operations Associate

Hours : 40 hours per week

Location : Amsterdam

Contract : 5 months (via JP Gray)

Language : English

The Senior Business Operations Associate helps to implement processes to ensure goal achievement and alignment on key dependencies and to support a structured and service-oriented engagement model. This position has a special focus on coordinating the work streams which require collaboration among the Fintech Legal, Finance and Fintech Product teams.

The Senior Business Operations Associate will partner with the different teams to ensure the right tracking of the key initiatives, deliverables and KPIs between the assigned departments. They will focus to improve: governance, stakeholders management, centralized communication, support prioritization, reporting of progress and decision making to leaderships and enhance visibility across teams. Also, they will support the creation and adoption of company-wide processes between Fintech, Legal and Finance (Operational Reviews, Strategic Portfolio Management tracking, Planning and others).

The Senior Business Operations Associate will act as a support for all the yearly and quarterly planning activities, as well as for the execution of the planned activities on a daily basis to ensure that it runs efficiently and effectively. They also get involved in the end-to-end activities of a project or change management initiatives.

What will you be responsible for as a Senior Business Operations Associate:

Governance & Service Management Excellence

• Implement the optimization of business operations by driving the adoption of standardized processes across the assigned departments to increase efficiency and effectiveness, while also simplifying where possible.
• Execute thoughtful, yet simple, processes to increase visibility, efficiency and productivity between Fintech Legal, Finance and Fintech Product to collaborate and achieve objectives.
• Responsible for activities such as, but not limited to: a. check if the request falls within the priorities agreed upon through company planning cycles and/or formalized processes between Fintech Product, Fintech Legal and Finance b. liaise with the relevant stakeholders to ensure all documents and information necessary for review have been obtained, such as Product Review Document (PRD), fund flows and others c. support planning processes, prioritization and enabling informed decision making of relevant stakeholders d. document dependencies identified and next steps agreed by the parties, and follow up on agreed action points e. enhance visibility of stakeholders through processes and centralized communication
• Support the scoping, design and implementation of the processes and key initiatives to run the business and the organization

Stakeholder management

• Effectively collaborate with various teams, departments and stakeholders. Act as a central point of contact for Fintech Legal and Finance teams within Fintech, streamlining processes, fostering teamwork, and driving operational efficiency
• Centralizing inbound of Fintech products, initiatives, campaigns or programs that require collaboration with Fintech Legal and/or Finance teams
• Facilitating transparent communication among the Fintech Product and Finance and Fintech Legal teams
• Support and coordinate clean escalations when needed

Initiatives tracking, reporting & cadence

• Support the preparation and facilitation of recurring updates and business reviews, including managing follow up and ensuring actions are tracked, communicated and delivered.
• Meet with Fintech Legal and Finance on a regular basis to track progress and follow-up on the ongoing initiatives and jointly agree on the updates to be provided to the relevant stakeholders. Performance management
• Implement the measurement, reporting and analysis of performance (vs. KPIs), creating and automating reporting and performing analysis where possible

Your profile:

• Strong verbal and written communication with crisp and business-oriented language; ability to tailor the language to a variety of audiences.
• Service excellence and customer driven mindset
• Excellent problem solving, interpersonal skills
• Effective presentations delivery
• Background in business operations, project management, program management and/or B2B client management or relevant career within the Fintech landscape
• Fluent in persuasion and always strive to achieve and surpass set objectives
• Practice of working with different stakeholders such as product, legal, finance, tech and others
• Experience in tracking and reporting the progress of key initiatives with stakeholders and leadership of the organization.

Interested?

If you are interested in this role and you are available on a short notice, please apply via the website or contact Katarzyna Beller-Wajer via k.wajer(a)jpgray.nl. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.