Senior Customer Training Specialist

Company : Miro

Job Type : Full Time

Amsterdam, Nl

Number of Applicants

000+

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Job Description - Senior Customer Training Specialist

About the role

We're looking for a senior facilitator and learning consultant to deliver best-in-class product training experiences, facilitate webinars and other large-audience scaled events expertly, and maintain positive relationships with our valued customers. The senior facilitator partners with the Manager of Education Experiences and members of the team to craft and maintain a library of entertaining and educational content. The role will suit those best who love working cross-functionally, get joy from live training and responding to user questions, and those who get excited about novel approaches to crafting content.

About the team

The Customer Journeys and Education team provides value at scale for all of our users and customers through well-crafted learning experiences, campaigns, and resources to ensure their success. We use digital, live, and on-demand methods to connect Miro customers to the best practices that will help them build the next big thing. Our highly specialized teams drive onboarding, adoption, engagement, and expansion by leveraging best in class educational content and data-driven journey orchestration.

What you’ll do

Lead scaled, VILT learning experiences to train end users as well as some of our most important accounts on getting the most out of Miro

Serve as the lead learning consultant for our EMEA region, managing and delivering engagements with some of our largest customers to help them drive adoption at scale

Craft and maintain content that demonstrates how to use Miro for both practical and aspirational use cases

Partner with the Miro Academy team on cross-functional projects to understand and propose solutions to user pain points and needs

Manage live training requests and partner with the facilitator team to improve processes and maintain systems that support the flow of facilitation work

What you’ll need

3-5 years of training experience; client-facing experience required

SaaS/tech training experience as a plus

A strong grasp of adult learning principles and best practices to help create supportive and effective live training experiences

Excellent public speaking skills with an emphasis on combining compelling storytelling with effective technical training

Excellent project and relationship management skills to support account teams with customer training opportunities

Strong consultative skills to determine customer learning needs and recommend effective solutions to help them achieve their goals

What's in it for you

Competitive equity package

Lunch, snacks and drinks provided in the office

Wellbeing benefit and WFH equipment allowance

Annual learning and development allowance to grow your skills and career

Opportunity to work for a globally diverse team

Original job Senior Customer Training Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Senior Customer Training Specialist

Job Description - Senior Customer Training Specialist

What's in it for you

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