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Senior Customer Training Specialist

icon building Company : Miro
icon briefcase Job Type : Full Time
icon geo-alt Amsterdam, Nl

Job Description - Senior Customer Training Specialist


 

 





About the role




We're looking for a senior facilitator and learning consultant to deliver best-in-class product training experiences, facilitate webinars and other large-audience scaled events expertly, and maintain positive relationships with our valued customers. The senior facilitator partners with the Manager of Education Experiences and members of the team to craft and maintain a library of entertaining and educational content. The role will suit those best who love working cross-functionally, get joy from live training and responding to user questions, and those who get excited about novel approaches to crafting content.

 




About the team 




The Customer Journeys and Education team provides value at scale for all of our users and customers through well-crafted learning experiences, campaigns, and resources to ensure their success. We use digital, live, and on-demand methods to connect Miro customers to the best practices that will help them build the next big thing. Our highly specialized teams drive onboarding, adoption, engagement, and expansion by leveraging best in class educational content and data-driven journey orchestration.



 






What you’ll do 





  • Lead scaled, VILT learning experiences to train end users as well as some of our most important accounts on getting the most out of Miro

  • Serve as the lead learning consultant for our EMEA region, managing and delivering engagements with some of our largest customers to help them drive adoption at scale 

  • Craft and maintain content that demonstrates how to use Miro for both practical and aspirational use cases

  • Partner with the Miro Academy team on cross-functional projects to understand and propose solutions to user pain points and needs

  • Manage live training requests and partner with the facilitator team to improve processes and maintain systems that support the flow of facilitation work


 






What you’ll need 





  • 3-5 years of training experience; client-facing experience required

  • SaaS/tech training experience as a plus

  • A strong grasp of adult learning principles and best practices to help create supportive and effective live training experiences 

  • Excellent public speaking skills with an emphasis on combining compelling storytelling with effective technical training

  • Excellent project and relationship management skills to support account teams with customer training opportunities

  • Strong consultative skills to determine customer learning needs and recommend effective solutions to help them achieve their goals




What's in it for you



  • Competitive equity package

  • Lunch, snacks and drinks provided in the office

  • Wellbeing benefit and WFH equipment allowance

  • Annual learning and development allowance to grow your skills and career

  • Opportunity to work for a globally diverse team

Original job Senior Customer Training Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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