Senior EUC Engineer

As a Senior EUC Engineer, you are the backbone of Insight\u2019s digital environment. You will lead the engineering efforts to provide secure, scalable, and highly available end-user services. Your role is a blend of high-level project architecture and hands-on systems optimization. Whether you are troubleshooting complex issues, deploying global technology releases, or mentoring teammates, your goal is to ensure a seamless and secure experience for every user. You don\u2019t just maintain the status quo\u2014you anticipate growth and build the solutions to meet it.\n\nEssential Duties and Responsibilities\n\n * Stakeholder Collaboration: Partner with teams and business stakeholders to translate complex business needs into scalable technical requirements.\n * Device Lifecycle Management: Evaluate, define, and enforce global standards for end-user hardware, ensuring a high-performance and ergonomic fleet.\n * Deployment Architecture: Help design and maintain automated deployment frameworks (e.g., Autopilot, Intune, Jamf) to ensure seamless device provisioning and a \"zero-touch\" user experience.\n * Modern Workspace Innovation: Define, implement, and optimize next-generation A/V and video conferencing solutions (e.g., Microsoft Teams Rooms, Zoom Rooms) to support a hybrid workforce.\n * Systems Integrity: Provide high-level support for complex, integrated systems, ensuring maximum uptime, data integrity, and accessibility for a global user base.\n * Infrastructure Oversight: Proactively monitor and maintain the health of the EUC infrastructure environment, identifying potential bottlenecks before they impact productivity.\n * Asset Governance: Oversee inventory management strategies, ensuring lifecycle data is accurate, and hardware refreshes are executed on schedule.\n * Security \u0026 Compliance: Ensure all EUC activities align with InfoSec policies and organizational frameworks, maintaining strict adherence to Change Management and Incident Management protocols.\n * Performance Metrics: Establish and monitor continuous telemetry and reporting procedures to ensure all services consistently meet or exceed established SLAs and quality benchmarks.\n * Advanced Troubleshooting: Act as the Tier 3 Subject Matter Expert (SME) for complex incident resolution, coordinating across functional areas to diagnose and rectify root causes.\n * Continuous Improvement: Proactively recommend hardware or software enhancements to address recurring issues and drive operational efficiency.\n * Knowledge Management: Author and maintain comprehensive technical documentation for new and existing solutions; lead the training and mentorship of junior engineers to elevate the team\u2019s overall technical maturity.\n * Travel to offices in EMEA to perform IT related responsibilities and projects\n\n\n\nRequired Skills and Abilities\n\n * Experience:\n * 5+ years supporting end-user compute devices and users in a large-scale (e.g., 5,000+ users) enterprise environment.\n * 5+ years of experience with Microsoft and Mac OS\n * 1+ years of experience with Microsoft Intune and working in a global (multi-country) environment.\n\n\n\n * Technical Expertise (Expert-level knowledge/experience):\n * Modern Management: Understanding of Microsoft Endpoint Manager (Intune), SCCM (MECM), or Jamf Pro. \n * Deployment Experience: Strong understanding of Windows Autopilot, Apple Business Manager, and Zero-Touch Provisioning.\n * Scripting \u0026 Automation: Experience in PowerShell (or Python/Bash) to automate repetitive tasks, configuration changes, and data gathering.\n * OS Lifecycle: Deep understanding of Windows 10/11 and macOS architecture, including registry editing, profile management, and update ring\n * Experience implementing video conferencing and AV solutions\n * Access Management: Experience with Azure Active Directory (Entra ID), including Conditional Access policies, Group Policy Objects (GPOs), and RBAC.\n * Endpoint Security: Experience managing antivirus/EDR solutions (e.g., Microsoft Defender for Endpoint), BitLocker encryption, and vulnerability remediation.\n * Compliance: Ability to translate InfoSec requirements into technical configurations (e.g., CIS Benchmarks or NIST standards).\n * Previous experience in ServiceNow or ITSM ITIL based ticketing system.\n\n\n\n * Soft Skills:\n * Exceptional interpersonal, verbal, and written communication skills.\n * Proven analytical and problem-solving skills.\n * Ability to effectively prioritize and execute tasks in a high-pressure environment.\n * Ability to build strong, trusting relationships with technical and non-technical staff.\n * A self-starter, highly motivated, and naturally curious, with a customer-centric mindset.\n * Mentorship: A genuine interest in coaching junior teammates and fostering a collaborative, knowledge-sharing environment\n\n\n\nEducation \u0026 Certification Preferences\n\n * Education: Bachelor\u0027s degree in Computer Science, Information Systems, Business, or a related field of study is required.\n * Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)\n * Microsoft Certified: Azure Administrator Associate (AZ-104)\n * Jamf Certified Admin (for Mac-heavy environments)\n * ITIL Foundation v4 (for process and framework alignment)\n\n\n