Senior Industrial Engineer Strategic Programs P&E

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We have an exciting opportunity for you to join our team as a Senior Industrial Engineer.
 

Why This Role Matters at FedEx

This role is essential to ensuring safe, reliable, and consistent operations across the FedEx network. By rigorously validating critical systems before deployment, the Senior Industrial Engineer enables strategic programs to launch successfully, operate reliably, and deliver measurable performance improvements. The role also coordinates cross-functional validation activities to ensure end-to-end business processes function as intended before deployment. Through disciplined testing and engineering leadership, the position protects operational quality while supporting scalable, technology‑enabled transformation.

Key Responsibilities

Business Validation & Testing Leadership

• Lead, plan, and execute business validation activities, test cycles, and E2E scenario testing for DH2, uDS, LSRE2, and similar programs
• Design and coordinate end-to-end business validation strategy for projects, releases, and regressions
• Ensure all system and process changes comply with operational, quality, and regulatory requirements prior to deployment
• Translate business requirements and business rules into executable validation scenarios and acceptance criteria
• Document test outcomes including defect findings, risk assessments, and retest activities
• Maintain standardized documentation and structured reporting aligned with FedEx validation and testing standards
• Manage validation timelines, dependencies, and structured reporting to stakeholders

Cross‑Functional Integration

• Coordinate test readiness, operational impacts, configuration changes, and transition planning with multiple stakeholders
• Represent Strategic Programs Engineering in project reviews, technical evaluations, and operational readiness forums

Operational Readiness & Process Deployment

• Assess operational impacts of planned changes and support deployment planning, cutover execution, and hypercare stabilization
• Identify operational risks, process gaps, and improvement opportunities, providing data‑driven recommendations
• Ensure safety, compliance, and service standards are integrated into all testing and validation activities

Engineering & Continuous Improvement

• Support initiatives related to process optimization, automation, and capability deployment
• Develop and maintain engineering documentation including workflows, process maps, validation results, SOPs and reusable regression packs

Quality, Compliance & Standardization

• Ensure adherence to FedEx policies, quality frameworks, and relevant regulatory requirements
• Standardize testing procedures, documentation, and validation methods across programs and systems
• Promote a culture of safety, reliability, and continuous improvement consistent with the FedEx PSP philosophy

Qualifications

Required

• Bachelor’s degree in Industrial Engineering, Systems Engineering, or similar discipline
• 5+ years of demonstrated experience in E2E testing, business validation, or system deployment support
• Strong understanding of operational workflows (experience with DH2, uDS, or LSRE2 is a strong advantage)
• Proficient in analytical tools, documentation, and structured test planning
• Excellent communication skills with ability to coordinate across multiple functions
• Ability to interpret business requirements and convert them into structured validation scenarios and cases
• Proven experience in defect lifecycle management and cross-functional issue resolution
• Strong analytical skills with ability to identify integration and configuration issues affecting business outcomes
• Ability to plan and deliver validation activities under tight release schedules with minimal supervision
• Proficiency with test/defect management tools; familiarity with Agile/Waterfall delivery models is an advantage

Preferred

• Experience in transportation, logistics, express operations, or similar high‑reliability environments
• Prior exposure to FedEx operational systems, industrial engineering processes, or cross‑functional project delivery
• Ability to influence without authority and drive alignment among diverse stakeholders
• Strong facilitation skills to run triage / defect review sessions and drive decisions with business and IT stakeholders
• Comfort presenting validation status and go/no-go recommendations with clear rationale and evidence
• Familiarity with UAT governance practices (entry/exit criteria, test evidence standards, audit readiness)
• Basic understanding of environment management (test environments, configuration, release notes, deployment windows)

Competencies

• Strong ownership mindset and accountability
• Ability to work under time‑critical operational constraints
• Ability to operate effectively in ambiguous, rapidly changing environments with shifting priorities
• Creative problem‑solving and capability to fill gaps where processes or solutions are not yet defined
• Entrepreneurial mindset focused on continuous improvement and value creation
• Analytical thinking and structured problem solving
• Collaborative approach with cross-functional teams and stakeholders to deliver outcomes
• Exceptional stakeholder communication
• Detail‑oriented with strong process discipline
• Commitment to FedEx values and the PSP philosophy

What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
 
Our Company
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
 
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.
Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
 
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.