Senior Technical Writer

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are seeking a Sr. Technical Writer to join our Training and Documentation team. Our technical writers create client-facing and internal documents that help set up and use our eCommerce solutions, including Click to Pay and Visa Token Service.

Successful candidates will thrive in a fast-moving environment, while demonstrating flexibility, self-motivation, and a willingness to contribute to a dynamic team. Strong interpersonal and writing skills are required. In addition to these skills, you will be expected to develop an expertise with our authoring and publishing tools.

Essential Duties and Responsibilities

•  Understand and adhere to department style and process guidelines.
•  Understand product development methodologies in an Agile environment.
•  Foster and maintain positive working relationships with other team members and key stakeholders.
• Research and document new and updated features for products.
• Improve existing documentation.
• Attend project meetings, create schedules, and report progress on a regular basis
• Collaborate with developers, designers, product managers, and customer support to ensure accuracy and quality of documentation to contribute to a positive user experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 4 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

• 5 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 2 years writing in a publishing environment
• Ability to work in a fast-paced team environment
• Knowledge of the payments industry
• Technical knowledge (cryptography, networks, SDK, SaaS)
• Experience with APIs and writing for a Developer audience
• Previous experience with XML documentation tools (for example Madcap Flare).

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.