Service Design and Operations Architect

Job Title

Job Description

As Service Design and Operations Architect within the New Services organization of Philips (with IGT as champion business), you are accountable for the end‑to‑end Service and Operations Architecture of the Technology Maximizer Solution. You play a pivotal role in translating customer needs and service strategy into scalable, system‑enabled, and operationally robust service offerings across multiple modalities, including IGT, MR, CT etc.

You operate at the intersection of service innovation, operations, program management, business process owners, experts, and IT, ensuring that new services are workable, compliant, tested, and successfully adopted in daily operations. This role combines conceptual process thinking with strong stakeholder engagement, architectural leadership, and change enablement.

Your role:

• Own the end‑to‑end Service and Operations Architecture, including architectural service blueprints, service capability analyses, and reference architectures aligned with Philips standards.

• Translate validated customer needs into concrete service and operations design choices, embedding customer value from service requirements to concepts through verification and implementation.

• Design with an operational mindset including Market‑to‑Order and Order‑to‑Cash processes, tooling and systems, ensuring services are system‑enabled, tested, compliant, and executable.

• Provide architectural leadership in multi‑disciplinary service innovative initiatives. Lead Advanced Development for new propositions, defining scope and project size for PDLM services development.

• Act as the recognized subject‑matter expert for PDLM Services processes and represent Service Design and Operations in audits and governance forums.

• Own decisions impacting service architecture, operations design, and tooling, including Market‑to‑Order and Order‑to‑Cash processes.

• Build strong relationships with global stakeholders and navigate cultural differences effectively.

You’re the right fit if:

• You hold a Master’s degree in a relevant field (Engineering, Information Systems, Health Sciences, etc.).

• You bring 8+ years of experience in Service Operations Design, Service Delivery, Engineering, or comparable environments.

• You have experience with PDLM processes and/or regulated industries.

• You demonstrate a strong process and architectural mindset with affinity for IT systems (e.g. SAP, ServiceMax).

• You have proven ability to operate in cross-functional, international environments.

• You are customer-centric, quality-driven, and audit-ready.

• You are digitally and AI-savvy, able to leverage data and automation in service design.

• You have strong English communication skills.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.