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Service Desk Registration processes

icon building Company : Axians Nl
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Service Desk Registration processes

Company Description

Axians is a brand of the VINCI Energies Group which is dedicated to the Information and Communication Technologies and to the challenge of Digital Transformation. We are a network of 210 operations with 10000 employees and present in 23 countries.

Through human-centered methodologies, we answer to all the ICT needs with different solutions in telecoms infrastructures, cloud and datacenters, enterprise networks, digital workspace and data analytics. Cybersecurity is a high priority in all these areas.

The best of ICT with a human touch

Job Description

Responsibilities:

  • Registration of various external stakeholders, as well as internal staff;
  • Ensuring the correct applications registration process E2E;
  • Assessing individual cases to ensure that they have been created in accordance with relevant standards requirements;
  • Ensuring that issues on applications registration queries have been solved and if necessary, escalate system issue to the relevant IT team;
  • Providing support to external stakeholders;
  • Liaison with administrative and operation staff, as well as with different teams in the management and coordination of the different registration processes;
  • Quality management and maintenance of registration data - data management within existing application registration profiles;
  • Screening and verification of various confidential documents required as part of the established registration processes;
  • Evaluating the overall work performed using the statistical data analysis tools;
  • Ensuring the soundness of follow-up procedures, and that these are being correctly followed;
  • Using sound judgement to escalate and request advice from management when the quality or quantity of work performed is below agreed thresholds;
  • Acting as a principal contact for both internal and external queries relating to the Registration process;
  • Supporting continuous improvement through identification and implementation of process improvements/simplifications in conjunction with the business requirements;

Qualifications

Technical Requirements:

  • Experienced on registration processes or IAM
  • EudraVigilance knowledge is a plus;
  • Pharma company’s knowledge is a plus;
  • IT backgound is a plus;
  • Fluent English skills;
 

Behavioral profile:

  • Attention to details
  • Conflict management
  • Reporting skills
  • Time Management;
  • Autonomy;
  • Outstanding communication skills.
Original job Service Desk Registration processes posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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