Service Innovation Engineer

Job Title

Job Description

As Service Innovation Engineer you  will be a part of the Image Guided Therapy Systems - Customer Services - Service Innovation team. The Business Unit ‘Image Guided Therapy Systems’ (IGT-Systems) is responsible for the Marketing, Development, Manufacturing, and Service of X-ray systems (including the Quality & Regulatory aspects), in the area of cardiac or vascular medical diagnosis, intervention (e.g. balloon angioplasty and stent procedures), and surgery.

Within IGT-Systems, Customer Services is responsible for handing over IGT-Systems products that can be installed, maintained, repaired, and upgraded in the field with minimal costs on material and labor, resulting in minimal downtime for our customers. In the end, this serviceability provides a more cost efficient Service process, higher Service revenue, and an increase in our customer satisfaction.

Your role:

• Improve and secure the serviceability of released products by representing the service organization in the product development processes.

• Assess Design Change Requests to define impact on serviceability.

• Prepare, execute and approve Engineering Change Requests with focus on serviceability.

• Define, co-create, release and publish service information that includes tools and spare parts for our field customers (e.g. Field Service Engineer and Site planners).

• Prepare and execute validation testing of Service functionalities.

• Improve the service information of the product, based on field feedback.

• Prepare and transfer information to the Philips Healthcare training center and the Customer Services Helpdesk.

• Solve product related customer calls and/or feedback that are escalated by the 3rd line helpdesk.

• Work according to, and help improve upon our Quality Management System.

You're the right fit if:

• You completed a HBO-education in a technical competence, e.g. Mechanics, Electronics, Bio Medicals.

• You have at least 3-5 years working experience

• You have good communication skills in both English and Dutch (verbal and written)

You have experience in, or a strong affinity with:

• Customer Service or Service Organizations (internal and/or external)

• Cross-functional collaboration (with multiple disciplines)

• Project Management skills or Project participation

• Working with R&D or in an R&D environment

• Working in a state-of-art, high-tech environment

• Technical Documentation and tools

• (End) Customer needs and/or contacts (internal/external)

• Medical Device Industry and its regulation(s)

• Lean Methodologies and Continuous Improvement

And also you:

• are a team-player, self-starting, persistent, result driven, "Can-do-Will-do" mentality, and creative

• have a flexible attitude

• know how to deal with stress

• are able to convince peers and stakeholders (based on data driven facts and figures)

• have a strong drive to achieve challenging, but realistic targets

• are used to deliver on commitment

• have a proven track record in a multinational, preferably in the Healthcare industry and/or in

• Customer Services

• have a Product & service launch (NPI) experience.

• have expertise in project management and program management

• have an ability to synthesize roadmap and portfolio dynamics; comfortable with making tradeoffs.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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