Service Support Specialist

Manage standardized installation and service programs in support of new product launches, equipment upgrades, equipment evaluations and installation activities; Facilitates discussions and attends pre-launch meetings with Service Development, Technical Support, Manufacturing, Marketing, QA, Sales and Inventory to ensure adequate preparation, communication and adherence to launch plans; Main contact within CETS organization for advice on standardized installations/upgrades; Manage Demo pools for the division in support of congresses, training sessions etc.; Creation, management and final closure of service cases in the Global service management system; Manage install base data in the Global service management system; Creation, releasing or requesting orders of Capital equipment for installations and upgrades; Managing & monitoring of the logistical flow. MBO level, preferably with a technical and/ or logistical specialization; Experience in working with technical, distribution, sales and direct customer environment is a pre; Combines a problem solving attitude with liaison focused communication skills; Is capable of organizing their own work; Has excellent English verbal and written skills; Experience with SAP is a pre; Ambitious, eager to improve and result driven.