Service Technician

Bracco is an international Group active in the healthcare sector and a leader in diagnostic imaging. The Group’s main products are contrast agents sold in over 100 countries, both directly and indirectly through branches, joint ventures and license and distribution agreements.

Job purpose:

Troubleshooting, repair and testing of the installed base, current product support.

Receives hierarchical, functional and operational guidance from the Manager Technical Service and on the job guidance and support from the Senior Technician/ trainer.

Main Responsibilities, Activities, Duties and Tasks

Troubleshooting, repair, testing of the installed base

• Receives and performs decontamination of returned injector systems, determines warranty. status and configuration history, tests and identifies/verifies reported failure mode – record findings.
• Obtains replacement parts as necessary, repairs/replaces faulty components or sub-assemblies, performs/arranges system quality and performance testing to verify repairs.
• Updates device history records, complaint records, and the inventory management system, prepares service and repair records for customer invoices.
• Checks CO records and performs evaluations to determine necessary upgrades.
• Installs new software and updates hardware components as required.
• Performs/arranges system quality and performance testing to verify upgrades.
• Synchronizes current product changes/issues into service and repair activities.
• Executes engineering change orders as needed.
• Participates in improvement activities related to the process, documentation and material improvements.
• Performs preventive maintenance on site of the customers.
• Performs electrical safety tests on site of the customers.

Result: Installed based systems are properly repaired within given ACIST guidelines, supporting administrative systems are updated correctly.

On demand support to end users/colleagues

• Provides back-up technical support where required to customers and distributors to ensure high up-time of all injectors.
• Helps with business recovery initiatives when required and helps customers, Customer Service, colleagues with special needs and complexities to resolve clinical problems.
• Assure adherence to the environmental, occupational health and safety management systems requirements e.g. ISO14001 and ISO 45001
• Assure adherence to the ISO13485 requirements and the ACIST Quality Management system, procedures and Work instructions.

Result: Support to external service providers, direct customers and Customer Service is delivered in time and

Education

• Degree in MBO Electronics level 3-4. Degree in MBO Mechatronics is preferred.

Professional Experience, Knowledge & Technical Skills

• A minimum of 5 years experience in an international technical environment
• Strong ability to analyze, troubleshoot and resolve technical issues
• Preferably work experience in the medical device industry
• English language skills – good written and verbal command
• Experience working with SAP or similar ERP system

Soft Skills – Company Values & Behaviours

• Ability to work in a dynamic and stressful environment
• Ability to work with deadlines
• High sense of responsibility, being pro-active and be able to work independently
• Team player
• Customer focused
• Willing to travel when needed (rarely)

If you meet the requirements of this opportunity and would like to join an international group working to improve patients' lives, apply now!

At Bracco, we believe in the values of diversity and inclusion. We respect and celebrate the diversity of our people and their experiences, ensuring a fair opportunity for all.

We are #Bracco #JoinUs