ServiceNow Data Business Analyst

• Help design, build and continuously improve the clients online platform.
  


• Research, suggest and implement new technology solutions following best practices/standards.
  


• Take responsibility for the resiliency and availability of different products.
  


• Be a productive member of the team.
  

Requirements

• Act as the functional expert for ServiceNow CMDB, CSDM, APM, Platform Analytics, and ITOM.
  


• Gather, analyze, and refine business requirements into well-defined development stories aligned with ServiceNow Out-of-the-Box (OOTB) best practices.
  


• Contribute to the ServiceNow roadmap by leveraging industry experience, customer implementations, and platform capabilities.
  


• Stay up to date with ServiceNow innovations and support business adoption of new features and capabilities.
  


• Lead discussions with stakeholders and translate business needs into functional requirements for the technical team.
  


• Support the implementation of Configuration Management, Application Portfolio Management (APM), and IT Operations Management (ITOM) solutions.
  


• Collaborate with cross-functional teams to ensure successful solution delivery.
  


• Strong expertise in ServiceNow CMDB, CSDM, APM, Platform Analytics, and ITOM.
  


• Proven experience translating business requirements into development stories for implementation.
  


• Experience delivering 5+ implementations in Configuration Management, Application Portfolio Management, and IT Operations Management.
  


• Strong knowledge of the Common Service Data Model (CSDM).
  


• Demonstrable understanding of IT4IT principles.
  


• Dutch language proficiency is mandatory.
  

Benefits

• A challenging, innovating environment.
  


• Opportunities for learning where needed.