Staff/Lead Product Manager · · Hybrid Remote

The Role

Are you passionate about transforming the retail experience and driving innovation through cutting-edge technologies?

NewStore is here to bring back the joy in retail, supporting brands to deliver an extraordinary shopping experience for their customers. We enable retailers to run their store entirely with a mobile device or tablet, giving their associates the power to do extraordinary things through cutting edge technologies.

In today's hyper-competitive retail landscape, providing exceptional experiences is critical for building loyal customer relationships and driving sales. Brands delivering personalized service, tailoring recommendations, and seamless omnichannel experiences keep customers engaged and coming back.

NewStore is looking for a Staff/Lead Product Manager to lead the vision and strategy of one or more areas of our platform. This role will own the end-to-end product lifecycle, from defining the vision and priorities to working closely with cross-functional teams on delivery and launch. You will be responsible for deeply understanding the needs of our customers, including DTC retailers aiming to provide exceptional experiences. Through market research, data analysis, and customer engagement, you will identify opportunities to enhance our product and develop innovative solutions that delight users and drive business value.

In this crucial role, you will collaborate cross-functionally with teams across sales, marketing, customer success, and executive leadership to align product strategy with business goals. You will champion a customer-centric mindset, ensuring our product roadmap addresses critical customer needs while balancing technical constraints and strategic objectives.

You’ll be working with a team of people passionate about retail to grow the best global cloud-based Unified Commerce Platform anchored in the market today.

What You'll Do

• Craft a visionary product strategy for our product that aligns with company goals, differentiates in the market, and drives business growth

• Become an authority on our users - conduct in-depth research to build empathy, understand pain points, and identify opportunities to elevate the customer experience

• Spearhead customer engagements - lead discovery sessions, gather feedback, validate ideas, and translate insights into innovative, user-centric solutions

• Inspire the cross-functional team through compelling vision and user-focused motivation to solve critical challenges

• Develop a cutting-edge, data-driven roadmap prioritizing high-impact initiatives that delight customers and meet strategic objectives

• Leverage data, hypotheses, and experimentation to continuously optimize the product experience and measure success through KPIs

• Deeply understand the competitive landscape - stay ahead of the curve on industry trends to drive disruptive innovation and position NewStore to win

• Launch game-changing solutions seamlessly by aligning cross-functional stakeholders on priorities, plans, and go-to-market

• Mentor team members and proliferate product management expertise across the organization

• Raise brand visibility - author thought leadership content and represent NewStore as an authority at industry events and conferences

In addition, you’ll be collaborating with a group of internal stakeholders including Sales, Customer Success, Professional Services, Support, and Product Marketing to ensure that our internal teams are fully enabled to succeed in the market with our solutions. You will also be a resource to all other NewStore team members who need help understanding how customers and prospects can use the strong capabilities of our platform to transform their omnichannel operations.

Your Story

We are looking for someone with strong Product Management experience who has worked in a start-up or scale-up environment applying agile and lean principles. Strong collaboration and communication skills are necessary to lead through influence in this fast paced environment. We want those that are equally comfortable with writing and refining user stories as researching complex industry areas to understand and explain user problems. You will enhance your knowledge of how our customers are using the platform by answering questions and researching issues for our support team as well as working directly with our customers to ensure the solution is working as designed and meeting the customers’ needs.

The ideal candidate will have a blend of technical product skills, business acumen, retail domain expertise, leadership abilities, and a customer-centric mindset to drive the product vision.

Experience and skills required:

• 7+ years of product management experience, preferably in B2B SaaS environments focused on CRM or enterprise retail/ecommerce solutions

• Familiarity with retail operations, CRM, loyalty programs, and omnichannel strategies is a major plus

• Proven track record of leading the full product lifecycle from strategic roadmap to successful delivery for complex, cross-platform products

• Strong analytical abilities to apply data-driven methodologies, experimentation, and metrics to systematically explore problems and generate insights

• Experience in user research, data analysis, experimentation, defining KPIs, and making data-informed product decisions

• Expertise in agile product development methodologies and collaborating with cross-functional teams like engineering, design, customer success, sales, and marketing

• Ability to understand and translate customer needs, market trends, and technical constraints into innovative product visions and strategies

• Outstanding communication skills and have demonstrated ability to form consensus and commitment in an inclusive way, influence stakeholders, and drive teams towards clear goals.

• Track record of achieving business goals and growth metrics through creative problem solving and product innovation

• Strong leadership skills that is a proactive self starter

• An entrepreneurial mindset, with a bias for action, comfort with ambiguity, and ability to thrive in a fast-paced environment

Our Story

At NewStore, we're on a mission to create a seamless, app-based omnichannel experience that will change the game for innovative retail brands. And guess what? We're doing just that, by empowering brands in 40+ countries to run their entire store on an iPhone, we're paving the way for a brighter future in retail, where shopping is an effortless, enjoyable experience.

At NewStore, our diversity is our greatest strength. Our team comprises over 40 nationalities, fostering a melting pot of unique perspectives, cultural experiences, and innovative ideas. Join us in our mission to bring the joy back to retail and be part of a team that is breaking down barriers and creating a brighter future.

Perks and Benefits

• Time off is a priority - with a generous PTO policy and a culture that encourages you to take it, you can enjoy some much-needed R&R.

• If you're looking to grow your skills and knowledge, we've got you covered. With a personal development budget and a supportive environment that values learning, you can take your career to new heights.

• Plus, with the option for remote work, you have the autonomy to create the work environment that suits your needs.

• The best part? Our "life-friendly" working hours mean you can have it all - a fulfilling career and a happy life.

• And that's not all - as a valued team member, you'll have the opportunity to share in our success with employee stock options and a quarterly bonus based on company goals.

If you're ready to join a team where you can bring your A-game, let's talk!