Support Engineer

Support Engineer, EMEA (Netherlands)

Location: Eindhoven, NL

Job Term: Full-Time

The Opportunity

Picarro is expanding our Customer Support organization to continue building and providing world- class support for our customers. To accomplish this, we are seeking a skilled Technical Support Engineer to work in our office in the Netherlands, Eindhoven Area to assist our global customers with any issues that arise. This role is customer-facing and requires excellent communication skills.

Responsibilities:

 Remotely assist customers, from simple requests for documentation to detailed instrumentation troubleshooting.

 Be a good listener to really understand customer problems or questions in order to provide optimal solutions.

 Analyze and critically evaluate customer data to determine instrument health, proper experiment setup and provide guidance to customers on these issues.

 Work closely with other members of Picarro to solve problems properly and effectively.  Provide training for distributors representing our products worldwide.

 Perform small repairs on peripherals and analyzers.  Travel to customer sites possible.

  Required to be able to commute to Picarro office in Eindhoven, Netherlands on a daily basis.

Skills and qualifications:

 minimum Bachelor’s degree (HBO) or equivalent experience required in an Engineering or Science field.

 Capacity to quickly learn complex technology behind Picarro products. Learn and maintain in-

depth knowledge of Picarro product lines.

 Experience in a direct customer support role preferred.

 Experience working with measurement equipment in an experimental laboratory setting.

 Self-starter that can resourcefully work independently, make necessary decisions, and follow through with action plans.

 Strong problem-solving, analytical, and organization skills.

  Excellent communication skills. Proficient in English, any other European languages is a plus.

 Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

 In possession of a valid passport, willing and allowed to travel to Picarro HQ in the USA

 Allowed to work in the Netherlands (EU citizenship).

About Picarro:

Picarro, Inc. is the world's leading producer of greenhouse gas and optical stable isotope instruments, which are used in a wide variety of scientific and industrial applications, including: atmospheric science, air quality, greenhouse gas measurements, gas leak detection, food safety, hydrology, ecology and more. The company's products are all designed and manufactured at Picarro's Santa Clara, California headquarters and exported to countries worldwide. Picarro's products are based on dozens of patents related to cavity ring-down spectroscopy (CRDS) technology. Picarro’s solutions are unparalleled in their precision, ease of use, portability, and reliability.

Honors awarded to the Company include the World Economic Forum Technology Innovation Pioneer, IHS CERA Energy Innovation Pioneer, U.S. Department of Energy Small Business of the Year, TiE50 Winner, and Red Herring Global 100 Winner.

Key investors include Benchmark Capital Partners, Greylock Management Corporation, Duff, Ackerman & Goodrich, Stanford University, Focus Ventures, Mingxin China Growth Ltd., NTT Finance and Weston Presidio Capital.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability.

Posted positions are not open to third-party recruiters/agencies, and unsolicited resume submissions will be considered free referrals