Sustainability Customer Service Coordinator

Job title - Sustainability Customer Service Coordinator (80392)\n\nLocation \u2013 Delft, the Netherlands \n\nKey Responsibilities: \n\n * Manage and route group-level sustainability inquiries received from business units\u2019 customers.\n * Coordinate the development of high-quality responses to both standard and complex sustainability questions, and systematically capture and log process performance metrics.\n * Collaborate closely with internal Group experts to create coherent, accurate, and aligned responses for queries requiring Group-level input.\n * Maintain and continuously enhance a central repository of sustainability questions and answers, including recurring queries, FAQs, and standard sustainability statements.\n * Identify improvement opportunities and implement process enhancements, including requirements and solutions for digitalization to increase efficiency.\n\n\n\nWe offer:\n\n * Highly motivated, professional and committed multicultural and interdisciplinary team.\n\n\n * Opportunity to contribute to the success of our teams.\n * Possibility to grow and develop your skills through our in-house training courses.\n * Being part of a company shaping a strong legacy heritage through industrial innovations and cutting-edge technology.\n\n\n\nYou Bring:\n\n * Master\u2019s degree in Economics, Sustainability, Environmental Science, or a related field.\n * 3\u20135 years of experience in sustainability\u2011oriented and/or customer\u2011facing roles. Sustainability knowledge is highly preferred but not essential.\n * Excellent command of English. Fluency in French, German, or Spanish is not required but considered a strong advantage.\n * Strong stakeholder\u2011management skills, with the ability to build trust and foster collaboration across diverse teams and levels of seniority.\n * Excellent communication skills.\n * Strong organizational and coordination abilities, with the capacity to manage multiple requests simultaneously.\n\n\n\nThe salary range for this position is \u20ac60,000\u2013\u20ac75,000 per year, depending on the candidate\u2019s experience and qualifications.\n\nAbout dsm-firmenich\n\nAt dsm-firmenich, we don\u2019t just meet expectations \u2013 we go beyond them. \n\nJoin our global team powered by science, creativity, and a shared purpose: to bring progress to life.\n\nFrom elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions \u2013 every single day. Whether it\u2019s fragrance that helps you focus, alternative meat that\u2019s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.\n\nAnd while you\u2019re making a difference, we\u2019ll make sure you\u2019re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They\u2019re essential to our future. \n\nBecause real progress only happens when we go beyond, together.\n\nThe application process\n\nInterested in this position? Please apply on-line by uploading your resume via our career portal (www. dsm-firmenich.com/careers).\n\nInclusion, belonging and equal opportunity statement\n\nAt dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work \u2013 and that\u2019s exactly the kind of culture we\u2019re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.\n\nWe\u2019re proud to be an equal opportunity employer, and we\u2019re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we\u2019re committed to reflecting the world we serve.\n\nWe welcome candidates from all backgrounds \u2014 no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.\n\nAnd if you have a disability or need any support through the application process, we\u2019re here to help \u2013 just let us know what you need, and we\u2019ll do everything we can to make it work.\n\nwww.dsm-firmenich.com\n\nAgency statement \n\nWe\u2019re managing this search directly at dsm-firmenich. If you\u2019re applying as an individual, we\u2019d love to hear from you. We\u2019re not accepting agency submissions or proposals involving fees or commissions for this role.\n