Team Leader Customer Service

Job Req Number:  121543
Time Type: Full Time

Move forward as Team Leader Customer Service at DSV in Maastricht Airport

Are you a true team leader who thrives in a dynamic and sometimes hectic environment? Can you bring structures where things are busy and challenging, without losing human touch? We are looking for a Team Leader Customer Service who stands strong and gains energy from leading a team in motion.

You get it done

You are responsible for collecting and analysing reports, setting up and monitoring KPIs, discussing progress with the customer, and distributing daily tasks within your team. You lead operational meetings with the customer about daily activities and implement improvements within the team. This dynamic role requires flexibility and the ability to handle unexpected situations: you are on it.

• How you do this? With your knowledge of operational and logistical processes, you ensure that accurate data is available. You set KPIs, improve workflows, and make sure your team performs at its best. You achieve this by distributing tasks, coaching and guiding your team members, and leading work discussions;


• conducting weekly and monthly meetings with the customer, where you monitor and present processes;


• Closely monitor reports and escalations, ensuring quick and efficient resolution.


• contributing to building a cohesive team and to improving and drafting work instructions to boost efficiency.

Your team within DSV stands out because it’s a diverse and motivated group, committed to providing the best service to our customers every day. You all share one common goal: growing together and increasing customer satisfaction!

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

“You are the leader who makes the difference: you keep a cool head, even when the pressure is high,” says Laura van Cruchten, Customer Service & Account Manager.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• experience as a leader, with experience in a customer service-related role being an advantage;


• your enthusiasm and passion are contagious! Your colleagues will feel energized to get to work;


• excellent command of the English language;


• Knowledge of and affinity with warehouse and logistics processes in 3PL environments.

It all counts for this vacancy of Team Leader Customer Service in Maastricht Airport. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• salary tailored to the knowledge and experience you bring;


• 28 vacation days per year and 8% holiday pay;


• a professional and informal atmosphere where your voice counts;


• access to knowledge and training via our DSV Academy and external training programs so you can grow and influence your career path;


• an attractive pension scheme with a partially premium-free part and a personal contribution of 5%.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Xavier Pellaers answers all your questions via +31 (0)6 2716 7986 or [email protected]

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.