Tech Support Coordinator

Job Description: Tech Support Coordinator 

When a customer’s logistical system goes down, minutes matter. 
As a Tech Support Coordinator, you are the person customers rely on first — the calm, technical, and structured professional who turns incidents into solutions. 

You will be part of our Lifecycle Performance Services (LPS) organization, responsible for maintaining, supporting, optimizing, and upgrading complex transport and sorting systems used in high-performance logistics environments. This role combines technical insight, coordination, and customer communication, giving you real impact every single day. 

No scripts. No routine. Every day brings new challenges. 

What You’ll Be Doing: Incident Intake & Technical Assessment 

Act as the first point of contact for customers reporting technical issues via phone or email 

Analyze incidents based on urgency, complexity, and business impact 

Quickly determine the best path to resolution — whether hands-on guidance or escalation 

Collaborate with internal experts (PC/PLC Engineers, Service Engineers) and external partners such as SEW, Sick, Datalogic, Caljan, Interroll and more... 

Coordination & Customer Communication 

Coordinate follow-up actions with internal teams such as Job prep, planning, service engineering, and technical specialists 

Guide and instruct customers and/or engineers remotely to resolve issues whenever possible 

Proactively keep customers informed — you manage expectations and build long-term trust 

Ensure accurate documentation, administrative processing, and smooth case closure in the call-handling system 

Continuous Improvement & Team Contribution 

Actively contribute ideas to improve processes, service quality, and customer satisfaction 

Help shape how Technical Support evolves within the broader LPS organization 

Stay curious and continue building your technical and coordination skills 

What You’ll Bring 

You don’t need to be perfect — but you should recognize yourself in most of this: 

MBO+ or Bachelor’s degree in a technical discipline 
(Mechanical Engineering, Electrical Engineering, Mechatronics, or Technical Business Administration) 

At least 2 years of experience in a technical, service-oriented, or logistics environment 

Strong communication and coordination skills 

Solid technical affinity and a desire to understand how systems really work 

A structured, analytical mindset with strong problem-solving abilities 

Customer-focused, resilient, and able to stay effective under pressure 

Fluent in English (German is an advantage) 

Why You’ll Enjoy Working With Us 

A dynamic, high-impact role where your actions truly matter 

An enthusiastic, supportive team in an informal, fast-growing organization 

Exposure to advanced logistics systems and international technology partners 

Real opportunities to learn, grow, and develop — technically and professionally 

A competitive salary and benefits package 

Ready for the Next Step? 

If you enjoy combining technology, coordination, and customer interaction, and you want a role where you are trusted, challenged, and supported — we’d love to hear from you. 
If this role sounds exciting and matches your experience, apply and let’s start the conversation!