Technical Account Manager

Job Req ID: 28419

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.  We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

Supermicro is looking for a Technical Account Manager (TAM) to support post‑sales service customers across EMEA, drive service solutions with partners, and act as the main technical and escalation contact. This role focuses on growing services, enabling partners, and ensuring high‑quality delivery of data center solutions.

Essential Duties and Responsibilities:

• Responsible for building a partner program on services and solutions for EMEA.


• Responsible for growing Services and solutions revenue in EMEA.


• Responsible for defining services solutions, RFP's, Services executions and working with sales on services projects.


• Prepare, and deliver training on local services solutions & Onsite Installations to internal sales, customers, and business partners.


• Work with service partners in the region to be able to  deliver a Turn-Key Enterprise Data Center Hardware/Rack Integration services solutions.


• Build training programs for Data Center Servicing and Solutions to our business partners.


• Working with cross-functional team and business partners on customer-facing capacity.


• Support the partners in EMEA with the team by reviewing their servicing performance and help them on customer RFPs (Request For Proposal).


• Establish rapport and expand knowledge for Supermicro Sales, to sell more services.


• Together with sales and partners identify opportunities  or gaps and provide feedback for Products, Services, and Rack Integration Solution improvement.


• Travel for partner and customer engagements.

Qualifications:

• Degree in Computer Science, Engineering or with equivalent experiences.


• English is required, other languages are welcome.


• Minimum of 5 years of experience in the IT industry, working with partners and sales.


• Experience with IT Enterprise Infrastructure services (Linux, Windows OS, Network and Storage) Applications and Data Center Operations.


• Strong interpersonal, project management, collaboration, and communication skills with the ability to work across multiple levels of an organization and external partners delivering desired results.


• Ability to use project management skill to work in projects to accomplish key milestones and execute deliverables.


• Demonstrate strong listening, verbal, and documentation skills.


• Customer Focus and Quality of Product/Service mindset.


• Ability to travel for partner and customer engagements.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.