Technical Account Manager

A Surfly Technical Account Manager is a trusted advisor and operations architect for our customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from our technology.


You’ll craft and execute strategies to drive our customers’ adoption and use of Surfly Products. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ Surfly environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from Surfly.

Our Technical Account Managers partner with some of the most iconic businesses in the world. These range from rising startups building their business from scratch using our technologythrough to large enterprises going through significant digitaltransformation. You’ll provide advice on user journeys, collaboration strategy, project plans, and launch planning as well as ongoing operational issue resolution.

Key job responsibilities

• You will have the perfect balance between technical expertise and customer relationship management

• You’ll build solutions, provide technical guidance, and advocate for the customer to ensure successful product adoption

• Ensure Surfly environments remain operationally healthy whilst reducing cost and complexity for the customer

• Develop trusting relationships with customers, understanding their business needs, and technical challenges

• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding optimal user flows, trade-offs, and risk management

• Collaborate closely with Sales, Engineering, and Product teams to ensure seamless delivery of technical solutions

• Collaborate with Surfly Solutions Architects, Engineers, Professional Services Consultants, and Sales Team Members

• With a bias for action, you'll proactively find opportunities for customers to gain additional value from Surfly

• Solve a variety of problems across different customers as they migrate their current solution to the Surfly

• Uplift customer capabilities by running workshops and other enablement sessions.

As we continue to expand in Amsterdam, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented tech wizards whilst expanding your knowledge of the web. You’ll also have the chance to receive mentor-ship and gain certifications.

We offer:

• Competitive salary and benefits package.
• Opportunity to work with a team of highly skilled and experienced builders who are passionate about what they do.
• Chance to work on an innovative product that is an infinite source of knowledge and offers a challenging and exciting work environment.
• Supportive and collaborative work culture that encourages continuous learning and professional growth.
• Opportunities to attend conferences and training sessions to improve your skills and stay up-to-date with the latest technologies and industry trends.
• Chance to work in the heart of Amsterdam, one of the most vibrant and beautiful cities in Europe.

If you are passionate about technology and customer success, and you want to be part of a dynamic and growing team, we would love to hear from you. Apply now to join Surfly and help transform businesses through innovative solutions.

• 2+ years of experience in technical account management or a similar customer-facing technical role, preferably in a SaaS environment
  

• Bachelor's degree in Computer Science, Information Technology, or a related field

• Proven track record of success in developing and executing account implementation strategies

• Ability to use analytical skills to analyze KPIs to determine the health of new customers

• Highly-motivated with the ability to work both independently and in a cross-functional team setting

• Exceptional professional interpersonal, verbal, and written communication skills

• Exceptional organizational skills with meticulous attention to detail

• Ability to lead and manage multiple projects at once and execute with a sense of urgency

• Strong problem solving and critical thinking with both qualitative and quantitative analysis skills

• High emotional intelligence and empathy, strong problem-solving abilities, and a proactive approach to customer success

• Preferably specific vertical experience including insurance, financial services, tech, telco, BPO

• Native level English with additional language skills welcome (German, French, Dutch,)

• A deep understanding of Web Technologies:

  • Web languages (HTML, Javascript, CSS)

  • API/webhook integrations