Technical Operations Specialist

About the company:

Bizcuit is a strong Fintech in the Dutch market, a pioneer in the field of embedded finance and a disruptor of Small & Medium Enterprise (SME) financial & administration technology. Our team works on app, embedded services and APIs that enable SMEs to establish the data flow between their bank account, bookkeeping system, and other systems, process invoices and receipts, and make payments, keeping their financial management easy, quick and secure.

We partner with banks, PSP's, accounting- and ERP-solutions to bring our embedded services to their SME customers. This way our partners can strengthen their SME propositions. We are supported by our partner Mastercard in this journey.

What you’ll do:

•  Assist partners in their implementation and onboarding process, in regard to technical and organizational topics

• Create product and support documentation, postman collections and communication materials for partner onboarding, as well as other internal and external use (together with product and customer success teams)

• Manage backlog of urgent customer requests for the firefighting team of 2 developers

• Perform data integrity investigations

• Assist support in the resolution of customer issues as the third line of support.

• Organize production incidents resolution and mitigation together with the other members of the team

• Participate in other operational and data research activities

• Native Dutch

• Fluent English

• Excited about incident and crisis management

• Strong experience in customer onboarding into API-based products

• Strong experience with API design and testing

• Strong experience in any of the following areas:

  • Incident management

  • First or second line of support for complex SaaS products

  • SaaS implementation consulting

• Nice to have skills

  • Experience with PSD2, XS2A and the NextGenPSD2 API standard

  • Familiarity with Fintech regulatory environment: DORA

  • Experience with accounting

  • Experience with BI tools (Quick Suite)