Technical Service Engineer

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The role:

In this role you’ll be a part of our technical service team in Benelux, providing technical support to our local customers. You will support customers across the Netherlands with a particular focus on the central region.

You’ll have an opportunity to develop your professional career in a highly professional environment with innovative equipment and solutions for industrial companies.

What you’ll do:

• Perform corrective and curative interventions to ensure the fastest response time and "fix first time" behavior.


• Perform pre-installations, installations and maintenance activity, ensuring SAP is completed correctly for all work.


• Perform training, both internally and externally where needed and develop an internal program of product knowledge for sales and CRM teams as needed.


• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation.


• Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction.


• Work in partnership with the sales teams to assist with sales revenue targets and revenue growth.


• Travel around the assigned area. Occasional requirement to travel globally to attend training and meetings.

What you need to have:

• Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors


• Fluent in Dutch and English required.


• Full Driving Licence 


• Previously studied or gained working certification in mechanics, electronics, networking or software.


• Expert knowledge of technical products, ideally similar to MI’s product range.


• Excellent communication skills, customer facing.


• Ability to technically assess situations and issues, and proactively advise on solutions.


• Ability to follow procedures and plan time effectively.


• Ability to manage multiple tasks.


• Available for few hotel nights (1 or 2 per week occasionally).

What we offer:

• Bonus scheme


• Company car


• Performance based yearly merit increase


• Growth opportunities & international environment

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit


• Winning through customers


• High ethical standards, openness and trust


• Expectations for results


• Respect and value people
  
  

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

Location: Utrecht or Central Netherlands

#LI-DNI  #SWE   

Work Arrangement : Hybrid 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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This position may be located in : EMEA : Netherlands : North Holland : Amsterdam 

Sub Division: Direct Distribution Netherland 

Job Requisition ID: 67200

Job Function : Engineering