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Who we are
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.
Job summary
As Technical Support Engineer you will be responsible for providing support via phone and email to DigiCert’s Dutch Speaking customers and partners. You will also be responsible for ensuring the quality of our customer-facing Security products for the NOVA Lawyer Card Systems.
What you will do
- Support Dutch speaking customers on NOVA Lawyer Card via Salesforce and phone during Netherlands regular business hours
- Load certificates on to smartcards and mail them to our customers
- Work with our Validation teams to process Lawyer Card requests
- Project a professional company image through phone and email interactions.
- Collaborate with Cross-functional teams to resolve issues and provide solutions related to the Lawyer card process
- Recognize, document and alert supervisors of trends in customer calls
- Research through Knowledge Base articles, and other means to resolve customer issues
- Master internal tools used for timely problem resolution
- Contribute to DigiCert’s Knowledge Base
What you will have
- Professional working proficiency in Dutch
- 1+ year of technical support experience
- Qualification in Information Technology or equivalent work experience
- Knowledge of PKI certificates
- Strong problem solving skills
- Excellent knowledge of Microsoft products and other applicable software or applications
- Comfortable working on a computer daily and conversing over the phone and through email.
- Strong oral, written and interpersonal communication skills
- Detailed-oriented with excellent organization skills
- Self-motivated, manage your time well, and get things done.
- Team oriented and ability to work with people from diverse backgrounds
- Industry related certificates are a plus (Security +, MSCE…)
Benefits
- Generous time off policies
- Top shelf benefits
- Education, wellness and lifestyle support
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