Technical Support Specialist

Providing telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills; Providing second line Technical Support outside the EMEA region to internal and external customers; Interacting with external and internal customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and other systems; Diagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues; Utilizing all available technical resources to analyze and formulate plans of resolution to address customer problems; Escalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems; Participating in on-going training. Education level: MBO+/HBO level or equivalent, basic technical experience and/or customer support experience is a benefit; Excellent English, German and/or Dutch verbal and writing skills is a must; Computer literate; A problem-solving attitude with good communication skills; Flexible and representative ; Comfortable in challenging situations; Good social and communication skills; Good Document Practices skills; Ambition, eagerness to learn and improve, drive for results.