Technical Support Specialist

Ready to share our passion for customer support? 🦸

Nice to meet you! I’m Shweta Talent Acquisition Partner. Together with  Jasper, our Sales Director SME, Netherlands. We’re strengthening our Support team. 

It means we need your help and can’t wait to welcome the new Dutch-speaking  Customer Service Technical Support Specialist.

What’s in it for you  

• Great opportunity for professional growth in a publicly listed company that develops its own AI technology. 

• Chance to join the multicultural Support team and help your Dutch Sales colleagues keep our customers happy. 

• An international community of forward-thinking colleagues. Fact: LeadDesk currently employs over 25 nationalities in 8 countries.  

What you can expect as a Customer Service Technical Support Specialist at LeadDesk  

• You’ll be answering phone calls and messages from our Dutch customers. 

• You’ll be resolving tickets related to (including but not limited to) the Dutch customers.  

• You’ll attend internal team meetings and possibly customer meetings. 

What success looks like in this role  

• You’ve smoothly integrated into the Support team.  

• You ensure that your work results are according to our KPIs (e.g., customer satisfaction, resolution time, etc.) and SLAs. 

• You’ve become an expert of LeadDesk’s product and customers in addition to Customer Care’s processes and systems. 

This is where the match happens  

Must-haves  

• 1-2 years of work experience in a customer-oriented role. E.g.: customer service (ideally in telecommunication), technical support, etc. 

• Full professional working proficiency in both Dutch and English. 

• Personality traits such as proactive, service-minded, and analytical. 

• Ability to master a combination of tech and human when interacting with various personalities.  

• Ability to work independently and without peers from your team being around. In this role, you’ll be most surrounded by your cross-functional colleagues from Sales. 

Nice-to-haves  

• Knowledge of Zendesk, troubleshooting tools, etc. 

• Relevant educational background.

• Language skills such as French would be plus. 

• Residency in the Amsterdam metropolitan area. 

Practicalities  

• Start date: As soon as possible.

• Hybrid work model (a centrally located office in Amsterdam plus remote). 

• Working hours: Full-time.  

• Employment period: Fixed-term (7 months), with possible continuation.  

What’s next  

Apply today because we can’t wait to meet you! 

For more information, please reach out to Shweta from the Talent team by email: ext-shweta.malhotra(at) leaddesk.com.  

About LeadDesk:

At LeadDesk, our purpose is to simplify human connections between organisations and people across Europe. Every year, our AI-powered platform connects more than 500 million customers with call center agents.

When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1.

We welcome people from all backgrounds and walks of life, which is reflected in our diverse community of Leaders. As an employer, we're committed to providing equal opportunity for all employees and applicants.